Key Accounts Manager- Food Safety Products

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Director, Key Accounts- Food Safety Products

Apply locations Remote time type Full time posted on Posted 2 Days Ago job requisition id REQ-8120 It's fun to work in a company where people truly believe in what they are doing! Come Be Part of a Mission that Matters! WHO IS NEOGEN: From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world’s best-known food companies. Neogen’s solutions are critical to the health and well-being of our customers’ operations – and in turn their consumers. What we do matters! Neogen’s culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust – the principles which guide our everyday decision—making, include Openness, Honesty, Credibility, Respect, and Service . It’s the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees. OUR OPPORTUNITY: Neogen is looking for a Director of Ke y Accounts within our Food Safety Division . The Director of Key Account Manager is responsible for driving business growth in a specific list of vital customer accounts in a defined industry segment. They will be required to develop business relationships with buyer influencers, be the lead/ point of contact for all key customer matters, anticipate their needs, align Neogen solutions with customer needs, ensure deadlines are met and help the customers realize organizational objectives specific to food safety. The key account manager will also bring in new business from industry prospects, influence industry standards as well as develop new customer relationships. Our package includes an excellent base salary plus monthly bonus potential. This position has an established customer base with high growth potential. Essential Duties and Responsibilities:

• Build solid, trusting, and measurable relationships with key customers and companies while developing a complete understanding of key account needs
• Resolve key customer issues, complaints and anticipate key account improvements
• Manage communications between key customer and internal teams and manage account team activities assigned to each of your customers
• Build and plan strategically to improve customer results
• Negotiate contracts with the customers, conduct regular business reviews with them as well as establish timelines to measure performance
• Establish and oversee internal budgets with the company and external budgets with the customer
• Work with Product Managers, members dedicated to the same customer accounts to ensure the highest quality of materials are being produced and customer needs are met
• Collaborate with the sales team to maximize revenue by up-selling or cross-selling products and/or services
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, for use in future case studies or company training
• Analyzing customer data to provide measurable customer relationship management including monthly, quarterly and annual reviews. Accurately forecast growth
• Expand relationships and bring in new customers, prospects, developed pipelines

Qualifications:

• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Strong negotiation skills, with ability follow-through on customer contracts
• Proven results of delivering customer solutions and meeting sales goals

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine effective reports and correspondence.
• Ability to speak effectively before groups of Strategic Accounts or employees of an organization
• Industry experience in Food Safety
• Microsoft Office proficiency required, especially in Excel, PowerPoint, and Outlook.
• Experience working with a CRM tool required.

Education and/or Experience : Four-year College degree (preferred), or equivalent work experience. Travel: Up to 60 % Come Be Part Of A Mission that Matters! From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.

At Neogen, we are extremely proud of our record of sustained growth, as well as our development and acquisition of advanced technology since our founding in 1982. Neogen has thrived — and will continue to thrive — because our employees thrive here.

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