Field Service Engineer /Service Techniker*in im Außendienst (m/w/d)
Job details
At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting. Learn about the Danaher Business System which makes everything possible. The Field Service Engineer is responsible for providing professional support for our GeneXpert product line and IT solutions. Responsibilities include installation, repair, and maintenance of Cepheid diagnostic equipment. This position is part of the Field Service Department and will be located Remote in Nürnberg /Würzburg area. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions. In this role, you will have the opportunity to:
- Be part of a team that consistently provides the highest level of support and service to our customers
- Perform installation, preventive maintenance, and repair on Cepheid systems and solutions
- Manage customer relationship and drive customer satisfaction by coordinating with other departments (Sales, Technical Support)
- Travel regularly to customer sites within assigned territory
- Educational background in the technical or scientific field
- Able to understand documents for installation, set-up and troubleshooting of technical equipment
- Highly organized and able to work independently
- Proficient computer skills and basic network understanding
- Fluent German reading and writing & English level
- Working with CRM system
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