Job details
Job HighlightsRotating, hybrid work schedule. 2-3 days per week from our Delta, BC office, one week per month all 5 days in the office. Optional to work from office all days if preferred. Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require.Mon-Friday 8:30am-4:30pm (37.5 hrs/wk)Competitive base salary ($43,000-$50,000) + benefits immediatelyAbout the OpportunityTaymor is looking for a Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.The Customer Service Team works closely with fellow territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.More specifically, your day-to-day responsibilities include:Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backordersProvide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.Courteously resolve customer inquiries including product, shipping, and billing itemsApprove returns and consider restocking charges when appropriate.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.Support outside sales team as needed and assist other Taymor associates as requested.Provide receptionist replacement as needed.About You2 years of experience in a telephone customer service or inside sales support role would be beneficial.You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs and the positive, "figure-it-out" attitude to handle any customer inquiry.In addition, you have strong knowledge and/or experience in:Working with an ERP system would be an asset (e.g. Sage X3, JD Edwards, SAP)Technical / mechanical aptitude to learn and troubleshoot with customers varied product linesIntermediate proficiency with MS Office suiteQuick and accurate data entry skillsExperience in manufacturing, distribution or home building industries is a definite asset.What You GetIn return for your hard work and excellent customer service skills, you will be awarded a competitive base salary ($43,000-$50,000), based on skills and experience, along with a wide host of benefits including:3 weeks starting vacation8 wellness daysRRSP matchingGroup retirement program for employeesExtended health, dental, vision, and prescription coverage effective immediatelyLife, dependent, and disability insuranceLots of support for continuous learning to advance your skillsA family-first culture where work-life balance truly mattersTaymor welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
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Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require.Mon-Friday 8:30am-4:30pm (37.5 hrs/wk)Competitive base salary ($43,000-$50,000) + benefits immediatelyAbout the OpportunityTaymor is looking for a Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.The Customer Service Team works closely with fellow territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.More specifically, your day-to-day responsibilities include:Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backordersProvide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.Courteously resolve customer inquiries including product, shipping, and billing itemsApprove returns and consider restocking charges when appropriate.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.Support outside sales team as needed and assist other Taymor associates as requested.Provide receptionist replacement as needed.About You2 years of experience in a telephone customer service or inside sales support role would be beneficial.You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs and the positive, "figure-it-out" attitude to handle any customer inquiry.In addition, you have strong knowledge and/or experience in:Working with an ERP system would be an asset (e.g. Sage X3, JD Edwards, SAP)Technical / mechanical aptitude to learn and troubleshoot with customers varied product linesIntermediate proficiency with MS Office suiteQuick and accurate data entry skillsExperience in manufacturing, distribution or home building industries is a definite asset.What You GetIn return for your hard work and excellent customer service skills, you will be awarded a competitive base salary ($43,000-$50,000), based on skills and experience, along with a wide host of benefits including:3 weeks starting vacation8 wellness daysRRSP matchingGroup retirement program for employeesExtended health, dental, vision, and prescription coverage effective immediatelyLife, dependent, and disability insuranceLots of support for continuous learning to advance your skillsA family-first culture where work-life balance truly mattersTaymor welcomes and encourages applications from people with disabilities. 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'photo_cta' => null, 'photo' => null, 'length' => null, 'next_session' => null, 'schedules' => null, 'duration' => 'Upto 4 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Academy for Health & Fitness', 'logo' => null, 'certificate_diploma' => 'yes', 'image' => null, 'brochure_url' => null, 'video' => null, 'cost' => null, 'price' => '10', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '13', 'nondiscounted_base_price' => '650', 'currency' => 'GBP', 'discount' => '98% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => '<strong>Course Overview</strong><br /> <br /> Learn how to make a genuine difference in your life by taking our popular Customer Services Coordinator. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.<br /> <br /> <strong>Learning Outcomes</strong> <ul> <li>Instant access to verified and reliable information</li> <li>Participation in inventive and interactive training exercises</li> <li>Quick assessment and guidance for all subjects</li> <li>Freedom to study in any location and at a pace that suits you</li> <li>Expert support from dedicated tutors committed to online learning</li> </ul> <strong>Is This Course Right for You?</strong><br /> <br /> This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.<br /> <br /> <strong>Method of Assessment</strong><br /> <br /> For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.<br /> <br /> There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. 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Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.<br /> <br /> We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.<br /> <br /> Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. 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Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.</strong>', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Care Supervisor,Customer Care Team Leader,customer service', 'eligibility' => 'There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course', 'school' => 'Brentwood Open Learning College', 'keywords' => 'Customer Service,Telephone Skills,Customerservice,customer care', 'location' => 'Online', 'duration' => 'Upto 200 Hours', 'timing' => 'Flexible', 'cost' => '', 'discount' => '89% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43529485', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Representative', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p>Job HighlightsRotating, hybrid work schedule. 2-3 days per week from our Delta, BC office, one week per month all 5 days in the office. Optional to work from office all days if preferred. Hybrid schedule aligns with our telecommute policy and we reserve the right to update it as business needs require.Mon-Friday 8:30am-4:30pm (37.5 hrs/wk)Competitive base salary ($43,000-$50,000) + benefits immediatelyAbout the OpportunityTaymor is looking for a Customer Service Representative (CSR) who will ensure delivery of award-winning customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries, with the aim of building and maintaining customer loyalty by providing prompt and efficient customer service excellence.The Customer Service Team works closely with fellow territory Sales Representatives, Inventory Management, Marketing, Product Development, Quality and Finance Teams to ensure end-to-end award winning customer service delivery.More specifically, your day-to-day responsibilities include:Receive, process, verify and confirm customer orders via telephone, fax, email or EDI.Ensure accuracy of inputted order and evaluate alternate supply for discontinued product or backordersProvide accurate information concerning product availability, order status, product specifications, technical advice, pricing and services as required and upon request from customers and outside sales team members.Courteously resolve customer inquiries including product, shipping, and billing itemsApprove returns and consider restocking charges when appropriate.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures focusing on continuous improvement.Support outside sales team as needed and assist other Taymor associates as requested.Provide receptionist replacement as needed.About You2 years of experience in a telephone customer service or inside sales support role would be beneficial.You are a strong team player, outgoing with an excellent and professional phone manner, with an ability to proactively identify customer needs and the positive, "figure-it-out" attitude to handle any customer inquiry.In addition, you have strong knowledge and/or experience in:Working with an ERP system would be an asset (e.g. Sage X3, JD Edwards, SAP)Technical / mechanical aptitude to learn and troubleshoot with customers varied product linesIntermediate proficiency with MS Office suiteQuick and accurate data entry skillsExperience in manufacturing, distribution or home building industries is a definite asset.What You GetIn return for your hard work and excellent customer service skills, you will be awarded a competitive base salary ($43,000-$50,000), based on skills and experience, along with a wide host of benefits including:3 weeks starting vacation8 wellness daysRRSP matchingGroup retirement program for employeesExtended health, dental, vision, and prescription coverage effective immediatelyLife, dependent, and disability insuranceLots of support for continuous learning to advance your skillsA family-first culture where work-life balance truly mattersTaymor welcomes and encourages applications from people with disabilities. 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Customer Service Representative at Taymor Industries. Please apply or share https://jobs.laimoon.com/jobs/externalview/43529485' $emailText = 'Hiring now! Customer Service Representative at Taymor Industries. 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Hiring company
Taymor Industries
-
Customer Services Coordinator Academy for Health & FitnessAED 47
AED 2,387Duration: Upto 4 Hours -
Customer Care Diploma Brentwood Open Learning CollegeAED 276
AED 2,738Duration: Upto 200 Hours
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