Customer Care Specialist - Inbound
Full time
at Global Payments
in
Online
Posted on May 8, 2024
Job details
Customer Care Specialist - Inbound page is loaded
Customer Care Specialist - Inbound
Apply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 28 Days Ago job requisition id R0049190 Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. About Us Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments About You You enjoy learning and thrive in fast paced customer centric environment. You are a team player and appreciate and practice transparency in the workplace. You work well in a team as well as autonomously and are eager to dive in and learn new things. You will also bring:- Experience in a customer focused position;
- Strong communication skills (written & verbal) with the ability to work with a wide range of people;
- A passion for educating customers and solving problems;
- Understanding of a quick moving environment;
- High attention to detail and the desire to learn new technology and systems;
- Ability to think outside of the box and solve problems quickly and effectively.
- Managing and actioning incoming calls, chats and emails from business to business customers in a timely and effective manner;
- Responding, investigating and resolving questions and queries from clients;
- Maintaining client data and ensuring its integrity;
- Identifying issues and trends that are affecting our clients and escalating appropriately to ensure timely resolution.
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locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted 30+ Days AgoInterested in learning more about Global Payments and Our Family of Brands?
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world. Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook. #J-18808-LjbffrApply safely
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