Account Manager, Programmatic/DSP (2 Openings)
Full time
at PulsePoint
in
New Zealand
Posted on May 8, 2024
Job details
There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions:
- Do you want to join a company that takes pride in the work they do?
- Do you want to work for a company that helps you navigate your career and invests in your development?
- Is having an open and transparent leadership team important to you in your next role?
- Develop, grow, and maintain relationships with clients through exceptional client service.
- Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
- Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
- Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
- Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
- Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
- Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
- Coordinate extensive monthly billing with clients and internal teams: leading pipeline conversations, creating dashboards in SF, pulling reports to share with Sales, and eventually be accountable for renewals, managing churn, and month-end reporting creating the value to be recognized as well as billed
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Minimum 2 years experience in a client facing Account Management, Customer Success, or Media Planning role, developing and managing interactive marketing campaigns and/or digital media buying.
- BA/BS degree in Business (Advertising/Marketing) or similar education.
- Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), and campaign/tech troubleshooting.
- Interactive agency or consulting experience (supporting Health and Wellness campaigns a plus).
- Passion for customer service and ensuring that our clients have the best experience possible.
- Detail oriented with the ability to multi-task in a fast-paced environment.
- Responsible and results driven individual.
- Strong interpersonal, communication, collaboration and organization skills.
- Familiarity with Microsoft Office, Google Suite, Google Analytics, Doubleclick, IAS, DoubleVerify, Sizmek, JIRA, Salesforce, Tableau.
- Understanding of the programmatic market with exposure to bid management and campaign management/optimization strategies, preferred.
- Demonstrated ability in analyzing and interpreting campaign data to recommend solutions that will provide optimal results for our clients.
- You will be expected to work East Coast hours (9am-6pm ET)
- You must be willing and able to work hybrid in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)
- Do you want to join a company that takes pride in the work they do?
- Do you want to work for a company that helps you navigate your career and invests in your development?
- Is having an open and transparent leadership team important to you in your next role?
- Develop, grow, and maintain relationships with clients through exceptional client service.
- Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
- Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
- Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
- Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
- Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
- Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
- Coordinate extensive monthly billing with clients and internal teams: leading pipeline conversations, creating dashboards in SF, pulling reports to share with Sales, and eventually be accountable for renewals, managing churn, and month-end reporting creating the value to be recognized as well as billed
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Minimum 2 years experience in a client facing Account Management, Customer Success, or Media Planning role, developing and managing interactive marketing campaigns and/or digital media buying.
- BA/BS degree in Business (Advertising/Marketing) or similar education.
- Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), and campaign/tech troubleshooting.
- Interactive agency or consulting experience (supporting Health and Wellness campaigns a plus).
- Passion for customer service and ensuring that our clients have the best experience possible.
- Detail oriented with the ability to multi-task in a fast-paced environment.
- Responsible and results driven individual.
- Strong interpersonal, communication, collaboration and organization skills.
- Familiarity with Microsoft Office, Google Suite, Google Analytics, Doubleclick, IAS, DoubleVerify, Sizmek, JIRA, Salesforce, Tableau.
- Understanding of the programmatic market with exposure to bid management and campaign management/optimization strategies, preferred.
- Demonstrated ability in analyzing and interpreting campaign data to recommend solutions that will provide optimal results for our clients.
- You will be expected to work East Coast hours (9am-6pm ET)
- You must be willing and able to work hybrid in our Newark, NJ office (283-299 Market Street, 4th Floor, Newark, NJ 07102)Â
- Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
- 401(k) Match
- Generous paid vacation and sick time
- Paid parental leave & adoption assistance
- Annual tuition assistance
- Better Yourself Wellness program
- Group volunteer opportunities and fun events
- A referral bonus program -- we love hiring referrals here at PulsePoint
- Intro call with recruiter (30 mins)
- Phone call with Sr. Account Manager (30 mins)
- Phone call with Sr. Manager, Account Management (30 mins)
- Phone call with Director of Account Management (30 mins)
- Phone call with VP of Account Management (30 mins)
- Video call with CCO (30 mins)
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