Assistant Manager / Manager - Contact Centre, Retail Banking

Responsibilities:

1. Assist Customers: Handle customer inquiries and requests through various channels (telephone, email, video-call, online text, and fax). Be prompt and courteous in your responses.
2. Quality Service: Deliver good service to customers during inbound and outbound calls. Ensure their banking experience is smooth.
3. After-Sale Support: Provide assistance to diverse customer types after they’ve used a service. Address any feedback or complaints professionally.
4. Policy Adherence: Understand and follow the bank’s policies, procedures, and code of conduct. Help maintain the bank’s positive image.
5. Collaborate: Work with superiors to implement guidelines and policies effectively.

• Education: Bachelor’s degree or equivalent experience.
• Certifications: IIQE and HKSI holder (an advantage).
• Experience: Around 3 to 6 years of customer service experience in banking or financial institutions.
• Skills: Independent, self-motivated, customer-centric, and able to work under pressure.
• Language Proficiency: Good command of English and Chinese (including Mandarin).
• Tech Skills: Proficient in MS Office and Chinese input methods.
• Flexibility: Be prepared for on-shift duty if required.
• Applicants with more experience will be considered as Manager