Casual Customer Service Banker
Full time
at Bank of New Zealand
in
New Zealand
Posted on May 8, 2024
Job details
Casual Customer Service Banker - Hawkes Bay
Ko mātou tēnei | This is Us Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way! As a Casual, you'll the first point of contact for our customers, the face of BNZ on the branch floor. Your ability to engage and listen to customers will be critical to your success in this role. Here's what the Senior Partner Personal Banking (who you'd report to) had to say about working as a Casual for BNZ: What are 5 day to day tasks the person in this role will complete?- Engage with customers in a warm friendly manner with a big smile
- Processing customer transactional banking needs
- Updating customers personal details and identification
- Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
- Help educate our customers on our online platforms, tools and digital solutions
- You'll enjoy helping tāngata (people), delivering an amazing experience to customers
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- Resilience, self-motivation and lots of energy
- Ability to multi-task, highly adaptable to change and proactive
- You'll really get to know the locals, so the ability to build lasting relationships with both team members and customers is essential
Job details
Reference # 146651 Posted on 30 Apr 2024 Location(s) Hastings, Havelock North, Napier Expertise Retail/Branch Banking, Retail, Stores/Branches Job level(s) Entry, Graduate, Experienced/Professional If this is your first time applying for a job at BNZ, it involves a simple two-step process.- Registration. Create a user account, and upload your CV and desired employmentcriteria. You can login anytime to update your details, and track your job application status.
- Application. Complete a quick job related questionnaire. If you apply forfuture roles, you'll only need to complete the second step.
After you've applied
Depending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps:- You'll receive an email acknowledging your application.
- Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.
- If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview. If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it. Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.
- If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.
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