Team Manager - Customer Service Supervisor
Job details
Want to be part of the Ten team? It's your time! As a Premium Team Manager you will attract, impress, and retain some of our most important members at Ten, including top entrepreneurs and leaders in the worlds of business, sport, and entertainment. You will be expected to offer the very best service to an intimate and demanding group of members and your sole focus will be ensuring that you enable each individual member to truly live their life x Ten trough managing our private concierge service delivery team. To do this, you should ensure that Premium Concierge Service is seamless, tailored, adds value and is responsive; from the 1st contact through to engaged and loyal our members. Your team will be expert at building relationships and delivering what the members need, sometimes before they know they know that themselves. Luxury is synonymous with quality, prestige, and affluence. To create a luxury high end experience for your business, you have to focus on your ideal clients, visual elements, and deliver on your promises. You will be required to create a luxury brand service focus on quality, not quantity. Remember, you don't need to get everyone's attention. Wow your ideal clients by providing top-notch service. Create a personal experience for your customers by offering an amazing customer journey. You will need to create a genuine connection and deliver an experience they won't be able to stop raving about. At Ten, we believe that every team should benefit from inspiring and motivational leadership. In this role, you will lead a team of specialist Lifestyle Managers in line with our company values - Member Focused, Trustworthy and Pioneering. You will be an active member of the Brazil team, working to hit client SLAs and Ten service standards. In addition to development of your team members, your success will be measured against challenging team targets, including but not limited to:
The main activities will be:
Requirements Interested? The requirements to apply for the position are:
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline and terminate, will be based on merit, competence performance and business needs.
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