Officer / Senior Officer, Customer Services (General Insurance)

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Main Responsibilities:

• Provide quality pre-sale and post-sale services to customers
• Develop the sales of general insurance businesses for the direct channel via inbound and outbound calls
• Ensure the best practice of customer services and maintain excellent services level
• Support bank and alternative channels by providing assistance and operation support
• Establish and maintain good relationship with internal and external stakeholders and customers
• Manage necessary renewal procedures and documentation with well time management
• Comply and fulfil the internal and external control standards and regulations

• Post-secondary or above
• 3-5 years sales and customer services experience, preferably in general insurance industry
• Acquired relevant insurance licenses (I&II)
• Good insurance product knowledge, knowledge in medical insurance and advantage
• Good customer services and communication skills
• Good command of both written and spoken English and Chinese
• Calm composure and detail-oriented