Customer Services Officer

Below is a brief description of this vacancy

This page outlines the vacancy and the key skills and responsibilities for the role.

Customer Services Officer

Whanganui, New Zealand Reference: 6582032 Customer Services Officer About the Role A permanent full-time opportunity within our Customer Experience group, initially working with the Recycling team responding to customer queries about the new recycling service, then moving into our Contact Centre team. You will assist with maximising the customer experience by providing accurate information, advice, and assistance to all external and internal customer enquiries either via the Contact Centre or the front counter. You will deliver exceptional customer service directly to our community by:

• Assisting customers with enquiries and payments
• Providing information on Consent and Licensing enquiries

About you Here at Council, we are proud of our "Customer First" culture. We are looking for a likeminded person and would love to hear from you if you:

• Have a proven track record in delivering exceptional customer service
• Are positive and driven
• Have strong listening and problem solving skills
• Are able to stay cool under pressure and de-escalate a situation
• Have the ability to adapt and be resilient

How to apply To learn more about this opportunity please contact Raewyn Montgomery on 06 349 3159. Please note , only applications submitted via our careers page can be considered. #J-18808-Ljbffr