Technical Service Engineer

Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you. In this role you will: The role and responsibility of Technical Service personnel includes but not limited to the following: • Main customer contact for the region in pre-sales, sell-through and post sales activities • Provide technical advice to customers in product, installation and system operation matters • Resolve customer technical issues, including warranty replacement • Work with 3rd party service providers to perform service related issues • Conduct local product/technical training • Liaise with HQ to resolve customer issues • Gather product intelligence information, perform competitor analysis • Provide sales and marketing support as needed We are looking for: • Bachelor or above holders in Electronics and Electrical or other related majors • Self-motivator with a minimum of 5 years related experience in the solar industry is a must • Energetic professional who may travel 50% or above per year • Good communicator with fluent English Who We Are: Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide. Rewards: • The TOP 5 string inverter for the Chinese enterprise brand • Chinese Distributed Photovoltaic Outstanding Contribution Enterprise • The world's leading energy storage system solutions provider • The "TOP Brand PV Inverter" issued by EUPD in multiple countries Create clean energy and lead a green life. Welcome to join us!