Service Manager - Full Time - Palmerston North

Service Manager - Full Time - Palmerston North

About the company: Tourism Holdings Limited (thl) is New Zealand's premier tourism company and is largest provider of recreational vehiclesacross Australia, New Zealand, and the USA. Working for thl offers you the opportunity to kickstart your career in NZ's bustling tourism industry and why not take the opportunity to experience a holiday in any of the vehicles in our extensive range through our great staff discount scheme! We have an exciting opportunityfora ServiceManager to join our team at our brand new Palmerston North branch. Your main role will be to manage the Palmerston North Service department - ensure that customer experience is aligned with the Good Guides foundation. Provide clear direction to the Sales Workshop teams to drive the wider site profitability and management of costs. KEY SKILLS AND COMPETENCIES

• At least 2 years' experience in an automotive service environment required - five or more year
• Two years of supervisory experience with a similar job responsibility within the automotive industry
• Good interpersonal skills
• Good analytical skills
• Use/maintain computers to monitor daily
• Utilise new systems or processes implemented by the
• Maintain technical bulletins and special tools to increase technician
• Ensure that customer experience and service is a
• Ensure that thl business policies and procedures are adhered
• Understand and ensure compliance of NZ vehicle
• Develop and maintain good working relationships with customers, supply partners, contractors, and business associates.

KEY RESPONSIBILITIES

• Implement/communicate/monitor Customer Satisfaction standards
• Implement and support RVSC 'good guides' across all department activities
• Establish/maintain/build warranty claim processing procedures
• Ensure high-quality service and repairs are provided to every customer
• Deliver the right vehicle in perfect condition every time
• Lead, coach, and mentor the service teams to continue a proven safe and positive culture across the Palmerston North Service Centre
• Follow all Branch policies and procedures
• Participate in/contribute to management meetings
• Establish/maintain/monitor a follow-up system to ensure customer satisfaction within 24 hours
• Use an effective appointment system

BENEFITS AND PERKS

• We offer a very competitive salary.
• Our products are fun, and our jobs are too. You'll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that impact our business.
  • You'll be a part of a flexible work environment that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride.
  • Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope.
  • Working for thl opens an epic world of fun experiences and you'll probably have to re-write your bucket list.
• As part of the thl group, there are also plenty of career progression opportunities.

It is a great opportunity to take your career further and join the team at largest motorhome dealership in New Zealand. We will provide training to successful candidate and help you grow your skillset during your employment. Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud. We accept people as they are. That's what makes thl special. We want crew who are willing to go the extra mile, help each other out and share team success. It's all part of our challenger spirit! So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you! This site is powered by Snaphire ( #J-18808-Ljbffr