Hotel Supervisor

We are recruiting to fill the position below: Job Title: Hotel Supervisor Location: Abuja (FCT)Employment Type: Full-time Job Summary

• We are currently seeking an experienced and dynamic Hotel Supervisor to join our team in the hotel and hospitality industry.
• The ideal candidate for this position will have a minimum of 7 years of relevant experience in a 5-star hotel environment, along with the necessary educational qualifications.
• The Hotel Supervisor will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and maintaining high standards of service.

• Manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services, to deliver a seamless and exceptional guest experience.
• Develop and implement strategies to maximize revenue, occupancy, and profitability, while maintaining cost control and budget management.
• Lead and motivate a diverse team of staff, ensuring effective communication, training, and development to achieve high levels of performance and guest satisfaction.
• Maintain a strong presence in the hotel, interacting with guests, handling complaints, and ensuring prompt resolution of issues to exceed guest expectations.
• Oversee the implementation and maintenance of hotel management systems, including POS (Point of Sale), PMS (Property Management System), KEYCARD, BOOKING ENGINE, and other relevant software.
• Collaborate with the sales and marketing team to develop and implement promotional activities, packages, and campaigns to drive occupancy and revenue.
• Ensure compliance with all health, safety, and licensing regulations, as well as brand standards and quality assurance requirements.
• Conduct regular inspections of the hotel facilities and guest rooms to ensure cleanliness, maintenance, and adherence to brand standards.
• Build and maintain strong relationships with suppliers, vendors, and contractors to ensure timely delivery of goods and services.
• Prepare and analyze financial reports, forecasts, and budgets, providing recommendations for improvements and cost-saving measures.

• A minimum of 7 years of experience in a managerial role within a 5-star hotel or luxury hospitality environment.
• Relevant educational qualifications in hotel management, business administration, or a related field.
• Proven knowledge and experience in working with a range of hotel management systems, including POS, PMS, KEYCARD, BOOKING ENGINE, and other software.
• Strong leadership and people management skills, with the ability to develop and motivate a high-performing team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Sound financial acumen, with the ability to analyze financial reports, budgets, and forecasts.
• Exceptional problem-solving skills and the ability to handle and resolve guest complaints or issues in a professional and timely manner.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A customer-centric approach, with a focus on delivering exceptional service and exceeding guest expectations.
• Familiarity with relevant health, safety, and licensing regulations within the hotel and hospitality industry.