Hybrid Tester & Application Support Technician - New Zealand
Full time
at Emydex Technology
in
Online
Posted on May 8, 2024
Job details
Emydex Careers
Emydex Technology is looking for a Hybrid Tester and Application Support Technician (Remote Role). The position is a hybrid role and requires someone interested in undertaking Testing, Support, and Report Writing responsibilities. Emydex Technology is currently looking for a standout IT Systems Technician who embodies all our values of: #Empowerment #YesMinded #Dependablity #Excellence # Intergrity #Teamwork We are an Irish Software Development company providing Software Solutions to over 100 leading Food & Meat Processing companies in Ireland, the UK, France, Namibia, Botswana, South Africa, North America, Australia and New Zealand. Too look a little further into our company profile and to see what we are all about, check out our:Check out our company profile and social events
Hybrid Tester and Application Support Technician - New Zealand
The Candidate
The perfect candidate will assist our implementation team on a 5-year rollout plan for a Tier 1 customer in New Zealand. The requirements of this role will vary depending on the different phases of the implementation plan.Skills & Experience
We provide on the job training; therefore, if you do not possess some of the noted skills, please do not let this stop you from applying if you think you are the right fit for the role: The Helpdesk Support Technician should have all the following skills and experience: 1. Required Skills:- Two years experience in either Testing or Application Support
- Fluent English, both verbal and written
- Excellent communication, literacy, and interpersonal skills
- Ability to listen to end user’s needs and provide innovative and proficient reporting solutions
- Ability to build trust and rapport with our customers and employees
- Skill in handling multiple tasks and prioritizing
- Ability to work with frequent interruptions and changes in priorities
- Test design and execution skills
- Experience with Test management, Test execution tools (e.g., Azure DevOps)
- Experience with system and UAT testing
- Non-Function testing
- Test Automation
- UI/UX Testing
- Testing in a client/server architecture
- Scripting
- Working Knowledge of .Net development in C# & SQL
- Knowledge of Food Processing Industries would be advantageous
- ERP System experience in SAP, Microsoft Dynamics GP, Infor, or others
- Reporting experience in Excel, SQL SSR
Duties & Responsibilities
**Time within each role will vary depending on the implementation phase**1. Tester Responsibilities- Creation of test strategy and test plans
- Execution and reporting of manual test plans
- Reporting to Project Managers on test status
- Working closely with developers to identify and mitigate risk
- Identification and enforcement of quality gates
- Continuous improvement of Emydex's testing approach
- Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities
- Identify, evaluate, and prioritise customer's problems while formulating plans of resolution
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
- > Provide in-depth root cause analysis to the helpdesk manager for all issues resolved
- Assist in evaluating new services, processes, and technologies introduced at the helpdesk
- > Escalate unresolved issues to implementation team programmers or the helpdesk manager as necessary
- Work with staff to promote, develop and maintain strong customer service values
- Additional projects as required, such as preparing system and user documentation testing
- Creating queries, views, and stored procedures for reporting purposes
- Reporting the design and structure
- Calculate Trailing 12 Month Averages, Margin, Gross Margin, and inventory turns a plus
- Prepare Business Reports by collecting, analyzing, and summarizing information and trends
- Ability to work with many different departments, accounting, engineering, sales, marketing, warehousing, and executives for reporting needs
- Interpret and evaluate data to develop integrated business analyses and projections for incorporation into strategic decision-making
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Interact with end-users to provide and process innovative reporting solutions
- Identify and escalate priority issues
- Redirect problems to appropriate resources
Emydex Working Environment
Emydex value our employees and strive to create an engaging and enjoyable working environment that promotes personal growth while working with a leading-edge toolset. We provide the latest versions of all our tools including:- Visual Studio
- ReSharper
- Redgate SQL Tools
- DevExpress
- Postman
- Encouragement, guidance and support for those that want to self-improve and up-skill
- Team cultural events/li>
- Time in lieu of overtime worked
- Flexible working hours (possible)
- Extra days’ holiday per year of service
- Finish Early Fridays
- No meetings Wednesdays
- Refer a friend scheme
Conditions
- Position is remote working based in New Zealand
- Salary – negotiable depending on experience
Carl Brennan, Emydex – Software Developer
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