Technical Solutions Specialist

A great opportunity to join a dynamic NZ owned MSP and grow your technical skills – laptops, phones, networking, servers – this role’s got it all.

Our client A NZ owned, Managed IT Service Provider has built a stable and loyal client base throughout Auckland by providing exceptional service from a knowledgeable and talented tech team.  They pride themselves on keeping their client’s IT systems working smoothly and are always looking at how technology can enhance and grow their businesses.

The role Due to their great reputation, the company has grown, and they are now looking for an intermediate level L2 support person to join the team.  There are no ivory towers here - everybody is hands-on, answering calls, solving problems and doing what is required to ensure their clients are happy.
They are looking for a confident, tech-savvy, customer-focused superstar who is able to hit the ground running. You will need to be a great communicator who is able to talk to all types of customers with ease, enabling them to understand the steps you are taking to help them, as well as ensuring SLAs are adhered to.

Required skills:A strong understanding/experience of Microsoft 365, Exchange and SharePointAt least 3 years of remote support experienceA deep desire to deliver an amazing Client ExperienceKnowledge of IT Applications, Software & HardwareThe ability to speak both Geek and humanA love of (and ability to) Solve Problems & ChallengesGreat Communications skills, founded in being a good listenerStrong understanding of operating systems, business applications, printing systems and network systemsMust be able to type quickly and accurately while talking on the phoneNice to Have:Experience using a Ticketing system / RMM Tool and PSA softwareExperience providing support via remote toolsExperience dealing with networking equipment – Firewalls, Switches, Access Points etcExperience with Microsoft servers in live environmentsProfessional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.Client Experience Certifications such as Helpdesk Habits etc.Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.This team take what they do seriously, whilst at the same time working within a relaxed, fun and supportive environment.
To be considered for this role you must be residing in NZ and hold relevant Visa/Residency/Citizenship