Technology Delivery Manager (Professional Services)
Full time
at LAB 3 Pty
in
Online
Posted on May 8, 2024
Job details
Technology Delivery Manager (Professional Services)
Australia ● New Zealand ● Virtual Req #137 We get the power of automating code. Our people innovate together in ways that disrupt the industry for our customers, partners and communities. LAB3 are growing and there’s no stopping us - maybe this might just be the opportunity for you. Are you passionate about technology, building high-performance teams and exceeding customer expectations? This may be the role for you! Looking for a Technology Delivery Manager with an understanding of Microsoft solutions to lead a team of engineers on our data, AI & IoT team, enabling them to optimise delivery The role:- Oversee the delivery of engineering services for Data, AI and IOT ensuring strong collaboration with project managers, high client satisfaction and the achievement of KPIs.
- Lead and manage a team of engineers specializing in Data, AI and IOT, promoting a culture of high performance and continuous improvement.
- Assist your team of engineers with finding pathways to solve complex technical problems and staying up to date with technological advances.
- Help to maintain and improve internal LAB3 processes, including documentation, practice hygiene, end of month processing and reporting.
- Actively participate in cross functional LAB3 initiatives and events. Personify LAB3’s values.
- Collaborate with the GM Professional Services, Domain Leads and other TDMs to align cross-functional efforts and optimize service delivery.
- Report to the GM Professional Services with regular updates on team performance, project status, and strategic outcomes.
- Proven leadership and people management skills of a geographically dispersed technical team
- Excellent communication and stakeholder management abilities, capable of navigating complex client and team dynamics.
- Strategic thinker with strong organizational and planning skills.
- Ability to handle high-pressure situations and make critical decisions promptly.
- Prior experience with cloud-based engineering and service management operations.
- Strong understanding of Service Management platforms, preferably ServiceNow.
- Familiarity with DevOps principles and practices.
- Broad knowledge of Microsoft solutions, including Azure and Microsoft 365.
- Experience in implementing and managing ITIL processes.
- Relevant industry certifications are highly regarded (e.g., ITIL, Microsoft, DevOps).
- Based in Australia or New Zealand, you have an existing right to work in this region
- Hybrid/ remote & flexible work environment
- We work flexibly and recognise the importance of your physical and mental wellbeing - we are committed to finding the right balance.
- Monthly Culture Club events and social engagements
- Become part of one of Australasia’s largest Azure engineering practices - LAB3is a 13-time Gold Partner and 6-time Advanced Specialization Microsoft Partner, also Awarded Growth partner status in 2020
- Certified Great Place to Work for Australia and New Zealand
- 3 time winner of Linked In Start-up of the year award, the latest being in 2022
- Be part of a company that is leading the way in the Azure cloud space, partnered with high profile clients on both greenfield and existing projects.
- Learn with us as our core technologies dynamically adapt based on market innovations. Consistently be exposed to the latest technologies in cloud native and highly technical environments. Be part of a company innovating and creating products that are increasingly being used the world over.
- Ongoing training, development and career progression
- Supportive work environment that values inclusion, flexibility, diversity and differences- bring your whole self to work!
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