Technical Support Specialist

The Company Our client is an established MSP with a reputation, revenue and client base that continues to grow year on year. This has created an opening for a Technical Support specialist with drive, passion, and a determination to provide exceptional support to clients. Not just a job, this is an exciting opportunity to embed yourself in a highly regarded company and progress your skill set further. As a valued member of this team, you'll receive ample support to expand your expertise, tackling level 1 to level 3 issues with confidence. The Role As a Technical Support Specialist, you will be instrumental in supporting clients within SLA's and accurately providing solutions both remotely and occasionally on site. Your technical know-how and excellent customer service skills is the key that lets you provide effective solutions to clients. Your Skills & Experience

• Minimum of two years hands-on experience in a comparable position.
• Experience working in an MSP environment.
• Familiarity with Network Assistance (routers / switches) and workstation assistance (Windows).
• Extensive expertise with Printers and assorted hardware.
• Excellent proficiency in Microsoft Office Assistance and Office 365.
• Exceptional interpersonal abilities.
• Outstanding communication proficiencies (Verbal and Written).

Your Profile You are a dynamic individual with a natural knack for connecting with people and a sincere dedication to assisting others. If you possess the ability to effortlessly translate complex IT solutions into layman's terms and boast a wealth of technical expertise garnered from previous roles in helpdesk or IT support, then you're the ideal fit our client seeks. How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha in our Auckland office on 09-915-6700. Job Reference Number: 06900-0012968126 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.