Reception Manager

ROLE: Hotel Reception Manager – 4-star Country House Hotel LOCATION: Perth, Scotland – must have own transport due to the remote location SALALRY: circa £30,000 per year plus Tips twice a year and Employee Benefits Our client is a luxury 4-star hotel with full Golf and leisure facilities which is very popular with our members and guests to hold their meetings, social events and weddings within the stunning Perthshire countryside. We are looking for an experienced and enthusiastic Reception Manager who can lead your team to provide the very best guest experience at all times, from arrival to departure.

• You will be managing the daily operation with a small team on the front desk including switchboard, ensuring the smooth running of shifts.
• Management and analysis of guest satisfaction levels
• Maximise room occupancy, recognising guests needs to promote hotel services and in-house facilities including Restaurant and Health Spa.
• Setting of departmental objectives, policies and targets and rotas
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area.
• Evaluating the performance of the front office team.
• Communicating with Management regarding employee and customer service issues

• Previous experience of managing a reception team in a hotel.
• Ideally from a hotel environment and able to work early and late shifts are essential.
• The ability to supervise and lead a team within a fast-paced environment.
• Be an excellent team player whilst having first class attention to detail, able to work within a team and be willing to be always ‘hands-on’.
• Have excellent personal presentation.