Customer Service Representative
Full time
at Excel and Grace Consulting
in
Nigeria
Posted on May 8, 2024
Job details
Job title : Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : May 16, 2024 Quick Recommended Links Job Description
- Respond to inbound inquiries and leads generated through various channels, including phone calls, emails, and website inquiries.
- Build rapport with potential clients, understand their real estate needs and goals, and guide them through the initial stages of the buying or selling process.
- Schedule appointments and inspection of sites for clients with our agents and surveyor.
- Follow up with leads and inquiries to nurture relationships and convert potential clients into active clients.
- Maintain accurate and up-to-date records of client interactions.
- Collaborate with real estate agents and other team members to ensure a seamless and efficient experience for clients.
- Assist with administrative tasks, such as document management, data entry, and general office support.
- HND, B.Sc in any related discipline
- Proven experience in customer service or sales, preferably in the real estate industry.
- Excellent oral and written communication skills, with a professional and friendly demeanor.
- Strong organizational skills and attention to detail.
- Proficiency in using office productivity tools (e.g., Microsoft Office Suite).
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of local real estate market trends and regulations is a plus.
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