Job details
Seu papel e responsabilidades:
- Tratamento de tickets / incidentes via plataforma Service Now
- Liderar chamadas de incidentes técnicos como uma PME
- Solução de problemas e fornecimento de suporte de correção de falhas para problemas técnicos
- Realizar análise de causa raiz de problemas levantados
- Definição de melhorias de processos e garantia de que os processos são aderidos
- Aproprie-se compartilhadamente da resolução de problemas em um ambiente orientado por SLA
- Mentoria/formação de membros da equipa como PME
- Testes e auditorias, conforme necessário, de tempos em tempos
- Melhora e mantém a satisfação de clientes e funcionários
- Trabalhe como parte de um modelo de suporte global de suporte do Follow the Sun
- Firepower/FMC/ASA- Cisco (VPN IPSEC/SSL, GRE, ACL, MPLS, WAN)
- Cisco ISE
- Cisco Meraki
- Balanceador de Carga - F5 LTM/APM e WAF
- Experiência SD-WAN um plus
- Experiência em trabalhar como parte de um modelo de suporte global (siga o sol)
- Cisco CCNP/CCIE e outras certificações de rede padrão do setor
- Conhecimento de nível especializado na análise em tempo real, solução de problemas e documentação de problemas dentro de arquiteturas LAN/WAN e Serviços IP.
- Conhecimento de nível especializado em solução de problemas, implementação, otimização e teste de tecnologias de segurança, incluindo VPN IPSEC/SSL, GRE e balanceamento de carga
- Nível de conhecimento especializado para captura de pacotes FTD/ASA e análises de traçador de pacotes.
- Nível de especialista para Wireshark e habilidades de leitura de depuração.
- Ampla experiência prática com:
- Cisco Firepower, famílias de produtos ASA
- Cisco ISE
- VPN IPSEC/SSL, GRE tecnologias e políticas de firewall
- F5 Balanceadores de carga LTM/APM e WAF
- Experiência Cisco SD-WAN um plus
- Excelentes habilidades de comunicação verbal e escrita (Inglês)
- Ter uma forte presença e a capacidade de liderar chamadas de incidentes em tempo real altamente complexas na frente do cliente e de outras partes
- Excelentes habilidades de manuseio do cliente
- Capacidade de lidar com situações de alta pressão
- Pode impulsionar o valor da HCL e sua metodologia
- CCIE
- Segurança CCIE
- F5-CSE
- Certificação 300-415 ENSDWI
- ITIL v4
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técnico </b></p><p></p><ul><li> Firepower/FMC/ASA- Cisco (VPN IPSEC/SSL, GRE, ACL, MPLS, WAN)</li><li> Cisco ISE </li><li> Cisco Meraki </li><li> Balanceador de Carga - F5 LTM/APM e WAF </li><li> Experiência SD-WAN um plus </li></ul><p></p><p><b> Qualificações </b></p><p></p><ul><li> Experiência em trabalhar como parte de um modelo de suporte global (siga o sol)</li><li> Cisco CCNP/CCIE e outras certificações de rede padrão do setor </li><li> Conhecimento de nível especializado na análise em tempo real, solução de problemas e documentação de problemas dentro de arquiteturas LAN/WAN e Serviços IP. </li><li> Conhecimento de nível especializado em solução de problemas, implementação, otimização e teste de tecnologias de segurança, incluindo VPN IPSEC/SSL, GRE e balanceamento de carga </li><li> Nível de conhecimento especializado para captura de pacotes FTD/ASA e análises de traçador de pacotes. </li><li> Nível de especialista para Wireshark e habilidades de leitura de depuração. </li><li> 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Hiring company
HCLTech
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