Business Development Account Manager

Key Duties & Responsibilities Account Management Ensure quarterly sales target are met Upsell new solutions to existing clients Account Management to ensure client satisfaction on network Ensure zero churn of client Build personal relationship with client s management/I.T contact Assist in the management of new projects/installations with engineering team to ensure project delivery to client s satisfaction Establish and maintain relationships with engineering procurement finance and legal team on a daytoday basis to ensure best/undelayed service to our clients Assist billing team to resolve payment delays from clients Ensure timelines are followed and communicated to clients. Provide assistance to engineering team provide all information to deliver best quote and proceed with surveys/installation. Regularly provide feedback/updates from clients. Provide support to best manage outages or maintenance activities Ensure client s KYC are properly filled; contract welcome pack to be sent post installation renewals etc. Proficient in workflow of SAR new deals upgrades demo upgrades (to test) downgrades modifications change management forms etc. Ensure SLA are all updated and shared to client Manage and prioritize all tasks appropriately on a daily basis to ensure no delays Communicate/escalate issues to engineering or management to improve Netcom services Research and Reports Keep management informed by submitting activity results and reports such as daily call reports weekly work plans monthly and annual activity reports. Monitor competition by gathering current marketplace information on pricing products new products delivery schedules merchandising techniques etc. Recommend changes in products service and policy by evaluating results and competitive developments. Internal Relationship Management liaise & collaborate with: Finance on the work flow of Service Activation Requests new deals upgrades demos downgrades modifications change management etc. Billing to negotiate pricing within approved margin Day to day operational business solutions interface between departments Legal to ensure the aspects of contract signing service contracts revisions are done. Ensure SLA s are all adhered to and all documentation is up to date.

Requirements

Essential Skills / Knowledge Experience with both Microsoft operating system and Apple operating system Strong verbal and written communication. Good presentation skills for business reports Ability to organize and conduct purposeful Departmental/ Unit meetings Ability to develop and maintain business relationships with internal and external stakeholders. Desirable Skills / Knowledge A polite friendly and diplomatic behaviour Outgoing and reliable personality Speak Confidently and firmly A passion for selling Opportunistic in approach Ability to communicate with people at all levels Ability to organize and conduct purposeful meetings Establish and build a strong relationship with management of Netcom clients Strong prospecting and negotiation skills A high degree of selfmotivation Resilience and persistence Persuasiveness Quick thinker Problem solver See it own it attitude Time management skills Ability to do multiple tasks at once Self initiative but also able to work as part of a team Ability to generate ideas Strong administrative skills Good understanding of Microsoft operating systems. Able to use properly MS Word Excel and Powerpoint Education and/or Professional Qualifications Graduate degree qualification is essential. Affiliation to professional bodies Minimum of 5 years postqualification experience

Benefits

Healthcare Insurance (HMO)

• Paid Leave
• Group Life Insurance
• GYM Membership
• Hybrid work model
• Professional Development Reimbursement