IT Desktop Support Engineer Level 1/2
Job details
Added Thursday 3rd of August 2023 10:40:03 AM Are you a passionate IT professional with outstanding problem-solving skills? Do you thrive in a fast-paced environment, eager to provide top-notch support to end-users? Look no further! We are seeking talented individuals like you to join our dynamic IT team as Desktop Engineers Level 1 and Level 2 professionals.
- Provide prompt and efficient technical support to end-users via phone, email, or in person.
- Troubleshoot and resolve hardware, software, and network issues for Level 1 inquiries.
- Diagnose and resolve complex technical problems for Level 2 escalations.
- Assist with user account management, password resets, and access rights.
- Document all support activities and resolutions in our ticketing system.
- Collaborate with other IT teams to ensure timely and effective problem resolution.
- Maintain and update the knowledge base for common issues and solutions.
- Communicate technical information in a clear and concise manner to non-technical users.
- Solid experience in IT support or a related field.
- Strong knowledge of hardware, software, and networking principles.
- Proficiency in troubleshooting technical issues across various platforms.
- Excellent communication skills, both verbal and written.
- The customer-focused mindset with a strong commitment to providing exceptional service.
- Ability to work under pressure and prioritize tasks effectively.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.
- Experience with ticketing systems and remote support tools is preferred.
- Opportunities for professional growth and career advancement.
- Collaborative and inclusive work environment.
- Ongoing training and development programs.
- Cutting-edge technology and resources.
- Work-life balance with flexible scheduling options.
- Employee wellness initiatives.
- Chance to make a meaningful impact in a rapidly growing company.
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