Job details
Job Number 24045313 Job Category Rooms & Guest Services Operations Location Adelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management As Marriott International’sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Duty Manager, opportunity awaits. Position Summary:
- Manage night operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst engaging and inspiring guests with each guest experience
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
- Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
- Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. 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Apply now! </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. 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Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Duty Manager, opportunity awaits. </p> <p> <p><b> Position Summary: </b> </p> <p> <ul> <li> Manage night operations and ensure the quality and standards of the hotel are met </li> <li> Assist guests arriving and departing the hotel through the check in and departure process </li> <li> Handle general enquiries whilst engaging and inspiring guests with each guest experience </li> <li> Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties </li> <li> Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail </li> <li> Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity </li> <li> Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings </li> <li> Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals. </li></ul> <p> <p><b> About You: </b> </p> <p> <ul> <li> Experience with OPERA property management system or similar </li> <li> Relevant experience in a similar managerial role </li> <li> Working rights in Australia </li> <li> Enthusiastic to escalate your career </li> <li> Self-motivated, driven and energized in a fast-paced environment </li> <li> Armed with smart solutions and a can-do attitude </li></ul> <p> <p> <p><b> Our Benefits: </b> </p> <p> <ul> <li> Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends </li> <li> Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month </li> <li> Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group </li> <li> Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program </li> <li> Opportunity to receive Employee Referral Incentives and get paid for working with your friend </li> <li> Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness </li></ul> <p> <p> Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now! </p> <p><i> Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. 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Marriott International, Inc.
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