Client Success Director

As anAccount Manager, you will be instrumental in leading and managing key client relationships and projects. Your role will involve:

• Leading complex, multi-phase projects to successful completion, ensuring adherence to milestones and high standards of quality.
• Proactively managing communication with clients and internal teams, addressing risks, progress, and resource needs.
• Overseeing and participating in the hiring process for peers and junior team members, as well as planning and organizing their workloads.
• Independently leading client calls without the need for support from the Executive Level Team (ELT).
• Consistently applying and advocating for the Silverdale Implementation Methodology (SIM) within the team, while also coaching others in its effective use.
• Upholding and exemplifying all company Tenets, and mentoring others to align with these principles.
• Identifying and capitalizing on opportunities to expand business with existing clients, including preparing and presenting compelling proposals.
• Maintaining and enhancing the quality, accuracy, and coverage of our knowledge base.

Client Relationship

Leadership

Maintain Quality and Accuracy

Technical Expertise

Project & People Management

Responsibilities

• Leads on complex, multi-phase Projects.
• delivers consistently on Milestones
• Proactively communicates risks, progress, and needs both externally and internally
• Leads and participates in hiring of peers and junior resources.
• Plans and organizes workload for others
• Lead Client Calls
• Identifies opportunities and prepares proposals for existing Clients
• Maintains the quality and accuracy, and actively increases the coverage of our knowledge base

Must Have

• Proven experience in account management, with a track record of successfully managing complex projects and client relationships.
• Strong communication and leadership skills, capable of guiding teams and managing client expectations.
• Highly creative and autonomous
• Attention to detail and a focus on maintaining high standards of quality and accuracy.

Nice to have

• Experience working in diverse cultural environments
• Ability to think strategically and bring innovative solutions to complex problems
• Strong analytical skills

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company. Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more Paid Time off, Family Health Insurance, Provident Fund

Growth

Clear expectations and growth plan.

Training

Access to internal and External training/ Coaching programs.

Fun, Eat & Drink

Team Outings, In Office Tea and coffeeprovided. #J-18808-Ljbffr