Trucks Service Advisor
Full time
at Cooke Howlison Isuzu
in
New Zealand
Posted on May 8, 2024
Job details
- Full Time
- Application Closes
04 Jun 2024
- Otago - Dunedin City
- Automotive Service Technician and Mechanic
- Ensure customer bookings are made and enquiries and complaints are handled in a helpful and courteous manner or escalated if required.
- Complete repair orders and related documentation accurately and ensure work is authorised before commencement and when estimate of costs needs to be changed or extra work is found to be necessary.
- Keep customer informed on progress of job and any changes required.
- Explain the work performed and the charges to the customer.
- Ensure completed jobs are invoiced correctly.
- Maximise Dealership sales of service and parts by utilising any service offers or additional services available.
- Work positively and effectively within the team and with other departments/staff.
- Ensure the manager is kept informed of any issues/complaints or conditions that are adverse to the achievement of quality or operational efficiency of the department.
- Enjoys working as part of a team
- Enjoys a busy environment
- Has strong customer focus and communication skills
- Has sound technical knowledge preferably in the truck industry
- Has excellent computer / administration skills
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