Network Operations Center (NOC) Engineer - Offshore

Network Operations Center (NOC) Engineer - Offshore

When was the last time you truly enjoyed going to work? It is an ideal time to join our highly talented and growing team. We are looking for individuals that have a strong desire to learn and commitment to contributing to the success of Spade and our clients. We put great focus on training as well as earning new industry certifications. About Spade Technology: Spade Technology is a twenty-year young, outsourced IT company based out of Mansfield, Massachusetts. We have one simple goal: to provide the same kind of IT solutions expected by large-scale corporations to small and mid-sized businesses. How do we do this? We deliver real business value getting to know your business, implementing best practices, proactively managing your technology, and aligning your technology investment with your business goals to truly boost your bottom line. We understand the importance of fixing issues quickly, however, we believe it's more important to prevent those issues from occurring in the first place and that's where our proactive approach comes in: we stay proactive and strive to help you think of your IT as a strategic advantage as opposed to another necessary expense. Benefits of Working at Spade Technology:

1. The opportunity to work remotely.
2. The stability of a twenty-year-old company with the growth, excitement, and career potential of a startup.
3. Work with cutting edge technology everyday.
4. A strong focus on your industry training and certification including company paid for education and exams.
5. A team of highly motivated, extremely talented, fun and friendly engineers.
6. A place where ambition, loyalty, and exceptional performance will be noticed and rewarded.
7. A clear company vision and mission.

Position Summary: Are you ambitious, organized, and solution-focused? We are a fast-growing IT Support company in need of an experienced NOC (Network Operations Center) Engineer to join our team in providing exceptional IT services to small and medium-sized businesses throughout Massachusetts, Rhode Island, and Southern New Hampshire. Our NOC Engineer is responsible for overall management, maintenance and integrity of our centralized toolsets and network solutions. This includes our RMM software, customer-facing cloud environments/solutions, and server backups. Examples include but are not limited to; managing security patching, antivirus software deployment, monitoring and maintenance. The NOC Engineer also works with other Spade departments as a technical escalation point, and to help automate processes and create efficiency. Essential Duties and Responsibilities:

1. Creating areas of efficiency using scripting, automation, etc.
2. Building a strong partnership with Spade vendors and leveraging their expertise.
3. IT Support relating to issues with the internal systems and network infrastructure.
4. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
5. Support services for virtualization technologies: VMware, Citrix, and Microsoft.
6. Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
7. Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve service delivery.
8. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
9. Maintains quality service by establishing and enforcing organization standards.
10. Manage the remote monitoring and management system to ensure consistency and accurate reporting of customer devices.
11. Managing monthly patching (including patch approvals and testing). Follow up on failed patches.
12. BDR and AV monitoring and maintenance Software upgrades Scripting Freedom for technical creativity.
13. Ability to troubleshoot/act as escalation point for technical questions.
14. Documentation.

Technical Requirements:

• Experience with Network Administration.
• Office365 administration/security.
• Active Directory/Group Policy Administration.
• Cloud Hosting Azure AWS Egenera Management (Cloud Hosting).
• Experience with scripting Developing scripts to automate software installs, desktop cleanup and Office 365 Management.
• Experience with BDR (backup and disaster recovery).
• Experience with RMM Tool Labtech scripting (highly preferred).
• Experience administrating Microsoft Windows Server; account management, password resets, and file management.
• Hands on experience with virus, spyware, and malware removal.
• Basic network troubleshooting skills.
• Experience with reporting Maintaining automated antivirus/antimalware.
• Experience administrating Microsoft Exchange/365 including email account creation, distribution list management, and other basic administrative tasks.

Additional Requirements:

• Ability to work a minimal-load on-call rotation.
• Experience recommending information technology strategies and evaluating organization outcomes; identifying problems, evaluating trends, anticipating requirements.
• This position will work overnight (US hours) and dayshift (Philippines).

Preferred Experience:

• Experience supporting networks for small to mid-sized businesses.
• Experience working for a Managed Service Provider.
• Experience with ConnectWise Automate Centralized software deployment (highly preferred).
• Cisco Umbrella ID Agent/Dark Web.

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