Ecommerce operation manager

Job Description

• Ensure that all necessary processes and operations set ups are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
• Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.
• Lead the Operations & Logistics team, supporting them in achieving their own objectives and solving day-to-day problems whilst adhering to corporate competencies.
• Develop a robust Quality Control system for job related tasks to ensure there is consistency and best practice applied across the platform, maximizing efficiency and potential for growth.

• Ensure that team responds to customer orders queries in line with standards set and agreed response times.
• Explore local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.
• Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required.

Job Requirements

• Strong problem-solving skills
• A comprehensive understanding of the logistics processes
• Experience in end-to-end process management
• Excellent with customer communication skills
• Solid troubleshooting skills
• Experience in ecommerce platform and Emails
• Strong Leadership and people management skills