Client Inquiries Manager, Information Security & Compliance - Remote (US)
Full time
at Moveableink
in
Online
Posted on May 8, 2024
Job details
Client Inquiries Manager, Information Security & Compliance
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan. This is a multi-functional role that works hand-in-hand with Deals Desk and collaborates with our internal Sales and Legal teams, as well as with Movable Ink’s clients, touching on all areas of our security, privacy, and compliance operations to support Movable Ink’s customer due-diligence process. Responsibilities:- Lead the end-to-end deal support lifecycle for the information security and compliance team, including client-initiated audit and assessment activities related to Movable Ink’s products and services for both new and existing clients.
- Analyze client security requests and estimate required resources and time needed to complete.
- Support elements of continuous program improvement and process automation while fostering cross-functional implementation teamwork.
- Work closely with the Deals Desk team to prioritize and assign SLAs based on size and scope.
- Work closely with the Information Security Team and other internal departments as needed to complete client security requests and audits.
- Manage resources and timelines for client inquiries and audits and ensure they are completed in an accurate and timely manner.
- Serve as a primary contributor to client due diligence questionnaires by providing approved cybersecurity responses and guidance relating to compliance and regulation to both internal and external stakeholders.
- Review security specific provisions in client agreements and contracts to ensure they align with Movable Ink’s security program.
- Interface with clients as the information security representative for client meetings.
- Communicate requirements, timelines, and status updates with appropriate stakeholders.
- Ensure processes are well communicated and understood across the organization.
- Assist in the development and maintenance of client inquiry management software.
- Help maintain a Knowledge Base of frequently-asked-questions.
- 5+ years of experience in a relevant field (e.g. information security, operational risk, third party assessments, deals desk support, or security sales roles).
- Proven experience working in a high-growth tech company.
- Excellent written and verbal communication skills.
- Demonstrated ability to articulate complex technical information, events, or processes with less technical stakeholders, especially clients.
- Experience collaborating with and effectively communicating with stakeholders at all levels.
- Experience responding to customer inquiries regarding security, privacy, and compliance.
- Knowledge of privacy/security-related legal, regulatory, and compliance frameworks such as GDPR, CCPA, SOC 2, or ISO 27001/27701.
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