INT-2C93160 | SR. SYSTEMS ENGINEER

Functional Overview:    The Sr. Systems Engineer  coordinate and facilitate onsite support to any systems related concerns and issues.  He/she is responsible of maintaining the systems availability and reliability.     Duties and Responsibilities:   

• Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA.   
• Provide Level 1, 2 & 3 Technical support (Physical, Configuration and Project Management Support) Respond and own until resolution of hardware or software problems.  
• Systems implementations and troubleshooting.  
• Document method of procedures for maintenance of hardware and software initiatives.  
• Assist OSS to perform duties as assigned.   
• Interact with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages.   
• Provide Escalation Support to immediate superior.  

• Manage full software and hardware development planning process including the design of specifications, diagrams, techniques and strategies.  
• Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.  
• Perform functional analysis and cost – benefit studies to determine proper allocation of resources.  
• Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.  
• Manage large scale systems, network and software deployment projects for client companies with full oversight for design, development, deployment and production.  
• Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.  
• Direct all IT deployments and job scheduling with oversight for vendor and consultant management.  
• Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.  

• At least 3-4 years experienced in handling Systems and Servers.  
• Previous working experience with physical servers - troubleshooting, physical repair.  
• Must be an excellent communicator/facilitator; ability to interface with clients at all level  
• Knowledge in handling Systems & Servers. Such as: Microsoft Server 2012 and above, SQL, LINUX.  
• Basic Networking and MS Office Skills.