>Customer Service Specialist/ Life insurance/ Local Account/ Urgent Hiring/ Start ASAP

BGC, TaguigPermanentAbout the role: 

Responsibilities:

• Interact with customers and immediately understand the context of their concerns and/or requests.
• Ability to switch effortlessly between channels and be the single point of contact for all inquiries.
• Research and provide solutions to customer inquiries quickly.
• In cases that are highly technical or require decision-making, escalate to the appropriate teams and ensure the resolution of the case.
• Perform administrative tasks, such as maintaining records and handling any changes in the policy.
• Ensure all compliance requirements are satisfied.
• Meet and maintain daily and monthly service level standards.

Skills Requirements:

• Effective communication skills that create an emotional connection with the customer.
• Strong customer service abilities.
• Ability to provide proactive support.
• High analytical skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.

 Position requirements: 

Qualifications:

• Bachelor’s degree or College undergraduate of any field.
• At least 1 year of experience in insurance, financial, and healthcare industry.
• Familiar with Omnichannel CRM systems and practices.
• Knowledge of insurance investment business as an asset.
• Proficient in MS Office Applications (Word, PowerPoint, and Excel).
• Excellent English communication skills, both verbal and written.
• Spontaneous or able to express thought freely.
• No issues reporting onsite.

If you are a customer service-oriented individual with the skills and qualifications mentioned above, we encourage you to apply for this role. We offer a competitive salary and benefits package and a supportive working environment that values diversity and inclusivity. apply now