Specialist - Corrigo System Administration
Full time
at Jones Lang Lasalle Incorporated
in
Online
Posted on May 8, 2024
Job details
Specialist - Corrigo System Administration page is loaded
Specialist - Corrigo System Administration
Apply remote type On-site locations Taguig, Philippines time type Full time posted on Posted Yesterday job requisition id REQ353637 Job Description Duties & responsibilities The Technical Team acts as the first and second Level of escalation for platform issues/limitations identified by Users, Key Stakeholders, Corrigo Tech and CSC Service Team. The Specialist - Corrigo System Administration is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates. Also performs system configuration, conducts tests to address workflow process requirements, data administration and user support for all active Corrigo accounts in APAC. Share knowledge, learning and leverage with the wider group using Corrigo Specialist - Corrigo System Administration shall perform the following tasks: Flexibility to regularly rotate through different technical specialties and skill sets. Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams. Perform tests and solutions to account requirements or issues/gaps identified on Account System Configurations in Corrigo Property data Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements.- Audit Database Access and Requests
- Analyse and Recommend Database Improvements
- Analyse Impact of Database Changes to the Business
- Guarantee Database Setup Meets Industry / Client Requirements
- Identify User Needs to Create and Administer Databases
- Troubleshoot Database Errors
- Update Database Permissions
- Ensure Data is Secure
- Ensure Corrigo Instance Run Efficiently
- Ensure Platform Availability
- Provide solutions to issues reported and see problems through to resolution
- Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
- Ensure compliance to Data Governance Policies and Procedures
- Completion of all allocated activities within SLA to support the effective and efficient rollout of Corrigo across the region
- Monitor and ensure issues escalated and prioritized
- Identify system limitations / operational gaps and drive to ensure closure
- Enhance own professional and personal skills
- Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
- Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
- Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
- Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
- Advanced Excel skills
- Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
- Attention to detail – both verbal, written and numerical
- Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations
- Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
- With 2-5 years’ experience in helpdesk service delivery
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