NOC Engineer

This will be working a shift: 10pm-7am Tues - Sat PHT The role of NOC engineer provides a high level of monitoring, troubleshooting, analysing, and resolving issues. NOC engineers are responsible for using documented playbooks to respond to alerts, detect issues in network circuits and equipment, cloud and on-site servers, and facilitating incident management support. NOC engineers will effectively use monitoring systems and internal tools to perform level 1 and 2 troubleshooting. Ideal candidates will possess characteristics of being a self-starter, proactive, go-getter attitude and have a strong interest in networking, servers, security, and automation. He/she will excel in a fast-paced, multi-tasking environment, possess strong technical verbal and reading communication skills, and capable of learning new procedures and systems quickly. Responsibilities

• Respond quickly to alerts within our 24 x 7 x 265 environment by following documented alert playbooks.
• Utilize monitoring systems and internal tools to proactively detect and troubleshoot issues.
• Perform level 1-2 troubleshooting to identify and resolve issues relating to networking, security, and Windows OS alerts.
• Perform regular and timely follow-ups on unresolved issues and warm shift handoffs to next scheduled on-shift engineers.
• Coordinate remote facilities and environmental dispatches, whether performed by RFA, client contacts or 3rd party.
• Contact 3rd party providers to report circuit problems, RMAs, etc. and escalate open trouble tickets to ensure resolution
• Collaborate with senior staff in completing projects on time and assist in performing onboarding/offboarding tasks
• Facilitate incident management response with internal teams and external sources including service providers, vendors, and clients.
• Assist senior staff in resolving monitoring issues; including down agents and collectors.

• 1+ years of experience in Networking, telecommunications, IT help desk support, or related experience.
• Bachelor’s Degree in IT related study and/or Technical Certification such as CCNA or equivalent experience/cert
• Must understand LAN/WAN networking and possess familiarity with network routing protocols, BGP, OSPF, EIGRP, etc.
• Must know basic network troubleshooting commands in Windows and Cisco IOS, including ping and trace route.
• Possess a functioning knowledge of Microsoft Server and Workstation Operating Systems.
• Network certification including CCNA, Network+ or Security+ (or those working on achieving one)
• Excellent written and spoken interpersonal communication skills. Able to communicate with vendors, clients, & other members of the NOC. Must be able to perform internal escalations, follow ups and utilize on-call procedures when necessary.
• Capable of recognizing problems and responding systematically to gather necessary information, sort through complex issues and follow documented procedures.
• Must be able to manage a high workload, prioritize alerts based on severity, and be able to effectively manage ticket flow.
• Experience with enterprise monitoring and ticketing systems preferred.
• Knowledge of or high interest in automation programing languages such as Python, JavaScript, RegEx, etc.
• Able to stay abreast of changes and updates in relevant technologies.