Specialist, Booking Fulfilment (Japanese Speaking)
Job details
About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - P ush boundaries, A sk For and Give Feedback, T ake Ownership, and H elp Each Other. We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?
What You’ll Do:
- Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
- Identifies and escalates difficult and complex issues to senior team members
- Maintains a positive, empathetic and professional attitude towards customers and merchants
- Liaises with internal departments and external merchants to fulfil booking amendments and refunds
- Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
- Keeps updated with company procedures and processes
- Shares merchant feedback with relevant departments for further improvements
What You’ll Need:
- SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above'
- Fresh graduates are encouraged to apply
- Proficient in both Japanese and English (both verbal and written) as you will be handling merchants primarily from Japan.
- Previous experience in customer service is an added advantage
- Able to work shifts (including weekends, public holidays, overnight)
- Possess a problem-solving mindset to proactively find solutions for booking-related issues
- Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
- Good team player to work collaboratively in a team environment
- Keen attention to detail in completing tasks accurately and thoroughly
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