Principal Consultant - Experience & Strategy
Full time
at Dentsu Aegis Network Ltd.
in
New Zealand
Posted on May 8, 2024
Job details
Principal Consultant - Experience & Strategy page is loaded
Principal Consultant - Experience & Strategy
Apply locations Auckland time type Full time posted on Posted 4 Days Ago job requisition id R1060797 The purpose of this role is deliver new and enhanced bespoke application solutions to meet business requirements, and provide technical guidance to other Application Development team members Job Title: Principal Consultant - Experience & Strategy Job Description: Merkle Aotearoa | Auckland | Permanent | Full time- Enjoy a flexible/Hybrid working culture and a high performing, tight knit team.
- Great leave benefits above the status quo - wellbeing half-days, long service leave and parental leave benefits
- Unlimited learning opportunities with a supportive team, global online learning tools and a network of specialists around the world
- Engage and collaborate closely with clients and key stakeholders to understand their business objectives, challenges, and opportunities for improvement and relieve pain points.
- Develop comprehensive business transformation strategies and tailored recommendations that align with client goals, needs and industry best practices.
- Co-define operational excellence initiatives to streamline processes, optimise resources to deliver efficiency.
- Co-design customer-centric solutions that enhance the overall customer experience across all touchpoints.
- Identify key digital transformation efforts leveraging innovative technologies to enhance operations, products, and services, including guidance and support throughout the implementation process to ensure alignment with strategic objectives and outcomes.
- Contribute to the development and implementation of change management strategies to facilitate smooth transitions and mitigate resistance to change.
- Being a thought leader and Merkle representative in the Experience community, immersing yourself into the latest industry trends, emerging technologies, and best practices.
- Contribute to the continuous improvement of methodologies, frameworks, and tools used in business transformation consulting.
- Attract, retain, support and grow the capability of the team through mentorship, leadership and quality assurance to ensure a high-quality output for our clients.
- Extensive experience in management consulting (or similar), with a focus on business transformation, customer experience, operational excellence, and digital transformation.
- Intrinsic knowledge that business transformation is primarily about people, and that technology is an enabler. Familiarity with experience transformation platforms preferred (CRM, ERP, MarTech and Commerce).
- Strong analytical skills and strategic thinking abilities, with a track record of developing and implementing impactful solutions.
- Confident communication, facilitation and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organisation.
- Proven experience leading workshops, probing and challenging pain points to uncover details to get the root cause problems.
- Demonstrated leadership capabilities, with the ability to lead cross-functional teams and drive results in a collaborative environment.
- Collaborative, practical, pragmatic and resilient – can produce their best work under pressure, share knowledge and motivate team members to get the right outcomes.
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