Home Malaysia Field Service Team Lead

Home Malaysia Field Service Team Lead

Field Service Team Lead

Full time at Aisling Consulting in Malaysia
Posted on May 8, 2024

Job details

RM 4,500 - RM 5,000 a month - Full-time, Contract Apply now

Job details

Job details

Here’s how the job details align with your profile .

Pay

RM 4,500 - RM 5,000 a month

Job type

Full-time Contract

Shift and schedule

Monday to Friday

Location

Petaling Jaya

Full job description

Field Service Team Lead Department: FSI Responsibilities:
  • To assist Field Service Manager in managing field service team to provide optimum customer services.
  • Working with FSM to develop workflow for the field service team,
  • Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
  • Investigate, escalate, and resolve any issues resulting from substandard performance,
  • Ensure company policies and procedures are followed by the team members,
  • Conduct on the job training to field service employee as needed,
  • Provide support and guidance to field service employee to ensure timely and quality customer services,
  • Assist FSM in develop programs to improve technical and customer service skills of service employee,
  • Address customer enquiries resolve issues and obtain customer feedback proactively,
  • Identify and escalate employee concerns/complaints to FSM,
  • Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
  • Support service teams in achievement of service goals,
  • Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
  • Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
Requirements
  • Diploma, bachelor’s degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  • 2 years working experience with knowledge in_ IT infrastructure works, _
  • Ability to work effectively both independently and in a team-based environment
  • Effective English communication skills including verbal, written and presentation skills.
  • Strong multi-tasking and administrative organizational skills.
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