Job details
RM 4,500 - RM 5,000 a month - Full-time, Contract Apply now
Job details
Job details
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RM 4,500 - RM 5,000 a monthJob type
Full-time ContractShift and schedule
Monday to FridayLocation
Petaling JayaFull job description
Field Service Team Lead Department: FSI Responsibilities:- To assist Field Service Manager in managing field service team to provide optimum customer services.
- Working with FSM to develop workflow for the field service team,
- Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
- Investigate, escalate, and resolve any issues resulting from substandard performance,
- Ensure company policies and procedures are followed by the team members,
- Conduct on the job training to field service employee as needed,
- Provide support and guidance to field service employee to ensure timely and quality customer services,
- Assist FSM in develop programs to improve technical and customer service skills of service employee,
- Address customer enquiries resolve issues and obtain customer feedback proactively,
- Identify and escalate employee concerns/complaints to FSM,
- Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
- Support service teams in achievement of service goals,
- Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
- Diploma, bachelor’s degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 2 years working experience with knowledge in_ IT infrastructure works, _
- Ability to work effectively both independently and in a team-based environment
- Effective English communication skills including verbal, written and presentation skills.
- Strong multi-tasking and administrative organizational skills.
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Field Service Team Lead at Aisling Consulting. Please apply or share https://jobs.laimoon.com/jobs/externalview/43521285' $emailText = 'Hiring now! Field Service Team Lead at Aisling Consulting. 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Hiring company
Aisling Consulting
Aisling Group is a partnership between Benula Capital, a UK based investment firm with Malaysian HR industry experts. Benula comes with a track record of investments across HR Consulting, Technology and Assessment Companies in Europe and Asia. Combined with the local partnership of Talent Management exposure of more than 30 years, it's a true representation of the East meets West.
With vast experience of growing and mature markets, Aisling can address complex HR challenges through highly specialised approach with leading technology and cost-effective solutions that require less time and resource to plan, execute and operate. We pride ourselves in being experts on matters of the workforce and passionate about value creation.
That is why at Aisling, our process and systems combine global best practices that impact our customers' business objectives. We ensure that what we know is in sync with what we do and believe that we will be of value to every individual and organization we serve.
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Building Surveying Diploma StudyHubAED 89
AED 1,763Duration: Upto 7 Hours -
Maintenance Management Global CoursesAED 56
AED 514Duration: 1 Hour
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