Job details
WHO ARE WE? We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. WHAT ARE WE LOOKING FOR? We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. Analysis the 1 st year will be focused Luxe.
- Collaborate with Brands to grow the active member base via the 4Rs (Recruitment, Repeat, Retention, and Reactivation) by establishing relevant CRM strategies with high utilization of First-party Data.
- Provide support to Brands to strategize ad-hoc campaigns and build CRM Lifecycle journeys around key customer segments to grow customer lifetime value through email/SMS.
- Responsible for CRM project management & innovations to improve overall customer experience with Brands.
- Working with and influencing the broader team to ensure that campaign plans, content and segmentations are data-driven and aimed at achieving customer-centric results.
- Conduct analyses to produce deep insights on customer performance, and shape local initiatives to enhance customer loyalty.
- Work cross-functionally to ensure delivery of best-in-class omni loyalty experiences and rewards both online and offline.
- Identify gaps in our knowledge of the consumer, and hence drive research initiatives to ensure critical strategies can be delivered successfully.
- Responsible for the MYSG migration to new CRM agency , in close collaboration with the Zone team.
- Partner closely with Luxe eCommerce teams (eD2C team, Marketplace team, Social commerce team, Sephora.com team) and Media teams.
- Partner closely with Brand Digital & Marketing teams, especially Brand CRM Managers, Brand General Managers and Marketing Directors.
- Partner closely with Zone Digital and DCR teams.
- Responsible for the relationship with CRM agency.
- 8-10 years experience in CRM.
- Ideally have worked within an FMCG/beauty industry.
- Highly organized, with the ability to prioritise and adapt within a changing environment.
- Strong interpersonal skills and communication skills to engage and build relationships with all levels of internal and external stakeholders.
- Can work in a fast paced, complex environment. Will have to work together with other specialists as a team to deliver results.
- You can apply to up to three jobs within a rolling 30-day window.
- You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
- Please visit "Your Application Space" to see the jobs you have already applied to.
- Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
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=> null, 'pay_status' => 'Free', 'external_job_description' => '<p><strong> WHO ARE WE? </strong> We wake up every morning because there is excitement in knowing that everyone we work with has a tremendous impact on a larger vision. We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. </p><p><strong> WHAT ARE WE LOOKING FOR? </strong> We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. 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This skill is helpful since you need to communicate with your potential clients to market your business.<br /> <br /> Great communication skills help building a good relationship with your clients which will make it more effective to gain more sales. You will learn the important and effective sales techniques of the business industry from this Level 3 Diploma in Sales Communication.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the whole course including final exam - no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> Level 3 Diploma in Sales Communication has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then a Level 3 Diploma in Sales Communication is for you.<br /> <br /> We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. 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We empower billions of people to be the canvas for self-expression inspiring confidence and self-belief every day. When they feel good, we feel good. It's contagious! That’s why we surround ourselves with other 82 000 L'Oréal driven thinkers and doers to spark innovation and build a true leading brand powerhouse offering beauty for all across 36 international brands and 140 countries. When we create a product or experience that makes our hearts beat faster, we know we’re onto something. Something that will win the hearts and minds of another billion. </p><p><strong> WHAT ARE WE LOOKING FOR? </strong> We are looking for the Head of CRM of Malaysia Singapore with a strong focus on the Luxe Division (80/20). During the 1 st year, for the other Divisions, the priority will be to set up the right CRM foundations. Analysis the 1 st year will be focused Luxe. </p><ul><li><b> Collaborate with Brands to grow the active member base </b> via the 4Rs (Recruitment, Repeat, Retention, and Reactivation) by establishing relevant CRM strategies with high utilization of First-party Data. </li><li><b> Provide support to Brands to strategize ad-hoc campaigns and build CRM Lifecycle journeys </b> around key customer segments to grow customer lifetime value through email/SMS. </li><li><b> Responsible for CRM project management & innovations to improve overall customer experience </b> with Brands. </li><li> Working with and influencing the broader team to ensure that campaign plans, content and segmentations are <b> data-driven and aimed at achieving customer-centric results. </b> </li><li> Conduct analyses to produce <b> deep insights on customer performance, and shape local initiatives to enhance customer loyalty. </b> </li><li><b> Work cross-functionally to ensure delivery of best-in-class omni loyalty </b> experiences and rewards both online and offline. </li><li><b> Identify gaps in our knowledge of the consumer, </b> and hence <b> drive research initiatives </b> to ensure critical strategies can be delivered successfully. </li><li><b> Responsible for the MYSG migration to new CRM agency </b> , in close collaboration with the Zone team. </li></ul><p><b> RELATIONS </b></p><ul><li> Partner closely with Luxe eCommerce teams (eD2C team, Marketplace team, Social commerce team, Sephora.com team) and Media teams. </li><li> Partner closely with Brand Digital & Marketing teams, especially Brand CRM Managers, Brand General Managers and Marketing Directors. </li><li> Partner closely with Zone Digital and DCR teams. </li><li> Responsible for the relationship with CRM agency. </li></ul><p><b> CORE SKILLS & EXPERIENCE: </b></p><ul><li> 8-10 years experience in CRM. </li><li> Ideally have worked within an FMCG/beauty industry. </li><li> Highly organized, with the ability to prioritise and adapt within a changing environment. </li><li> Strong interpersonal skills and communication skills to engage and build relationships with all levels of internal and external stakeholders. </li><li> Can work in a fast paced, complex environment. Will have to work together with other specialists as a team to deliver results. </li><li> You can apply to up to three jobs within a rolling 30-day window. </li><li> You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. </li><li> Please visit "Your Application Space" to see the jobs you have already applied to. </li><li> Please don’t create another account with a different email. 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Head of CRM at Avature. Please apply or share https://jobs.laimoon.com/jobs/externalview/43520932' $emailText = 'Hiring now! Head of CRM at Avature. 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Hiring company
Avature
-
Negotiation Advanced Diploma Lead AcademyAED 93
AED 1,432Duration: Upto 1 Hour -
Level 3 Diploma in Sales Communication Alpha AcademyAED 93
AED 1,714Duration: Upto 4 Hours
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