Customer Service Manager

RecruitGo is in search of a motivated and experienced customer service manager to lead the customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.   Customer Service Manager Responsibilities:  

• Lead the establishment and management of the new customer service team from inception to full operation.
• Develop and implement strategies to ensure the team meets and exceeds performance goals.
• Responsible for the management of customer service team members, including proper scheduling and assignment of work, training and management of staff.
• Manage all aspects of the site, including facilities, equipment and resources.
• Recruit, train and supervise team members to ensure high performance and active participation.
• Handle all team related issues and provide support and guidance as necessary.
• Work with internal stakeholders to align team goals with company objectives.
• Monitor and report KPIs to senior management.
• Ensure compliance with company policies and procedures.

• Experience in team management, preferably in a customer service or BPO environment.
• Strong leadership skills with the ability to motivate and inspire teams.
• Excellent communication and interpersonal skills.
• Demonstrated problem-solving and decision-making skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Familiarity with software and tools related to team management and reporting.

• Impact: Play a pivotal role in transforming businesses by connecting them with top-tier talent, using generative AI technology.
• Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
• Team Collaboration: Join a supportive team, where your insights and contributions are valued.
• Networking: Expand your professional network and build lasting relationships with clients and candidates.
• Competitive Compensation: Enjoy a competitive salary package that recognizes your expertise.
• Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.
• Work-Life Balance: Receive a work laptop and have the option to work remotely, allowing you to achieve a healthy work-life balance and greater flexibility.