Function Lead, Site IT

Management (Information & Communication Technology) Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company. Role Summary: Oversee new employee on boarding processes, provisioning of accounts, hardware and software / services to end-users. Grow your career with us Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company. Role Summary: Oversee new employee on boarding processes, provisioning of accounts, hardware and software / services to end-users. Responsibilities: You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities: Main Responsibilities • Provide a day to day supervision and work quality assurance of team activities, including monitoring and management of incident and request assignment, resolution, documentation, and reporting to ensure that the team is meeting service-level agreements. • Communicate with end-users to provide support and troubleshooting for workstation, software, and service issues. • Assist in monitoring and maintenance of server, service and network infrastructure [LAN & PABX]. • Oversee new employee on boarding processes, provisioning of accounts, hardware and software / services to end-users. • As sub-division leader to manage the PC & laptop fulfilment activities including desktop provision, thin clients, upgrades, standard maintenance, standard PC moves [IMACS] and hardware support. • Collaboration with other departments and management to review and analyse hardware and software/service needs. • Responsible for service delivery on projects/systems/issues of medium to high complexity. • Create and maintain documentations for site IT operations support e.g. Desktop configuration documentation, end-user PC equipment deployment records and upkeep of knowledgebase related site IT operations issues. • Assist with planning, testing, implementation and operation of the thin client, desktop, mobile computing devices and laptop environments, including upgrades, new software distributions, anti-virus updates and security patches, while ensuring that change control procedures are followed. Service Management and Continuous Improvement • Deliver support and change requests within agreed service levels and budgetary guidelines defined in the IT Service Level Agreement. Ensure service providers perform to the SLAs documented in the contract. • Develop, implement, maintain, and ensure adherence to IT support procedures. • Develop and implement operational continuous improvement, service efficiency initiatives, application improvement, and application rationalization to better serve Company business needs. Planning and Controlling • Perform all assigned tasks under minimum supervision and as per plan. Resource Management • Share ideas and experience with team members and promote teamwork in problem resolution. Share best-practices and cross-train other team members in business process and technical skills. Requirements: To be successful in this role, it is recommended that you should have the following skills and qualifications: • A degree in the related job field. • At least 3 to 5 years of working exposure or experience in a similar role. • Willing to relocate to the job location. When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws. Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.

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