Job details
Job Number 24077439 Job Category Rooms & Guest Services Operations Location The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. #J-18808-Ljbffr
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'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 2 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '13', 'nondiscounted_base_price' => '650', 'currency' => 'GBP', 'discount' => '98% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Level 4 Diploma in Admin, Secretarial & PA - Endorsed Level 4 Diploma from an Ofqual regulated awarding organisation Training Qualifications UK (TQUK)</strong><br /> Admin, Secretarial & PA Diploma is one of the Most Selling Admin, Secretarial & PA Diploma offered by Inspire London College to provide Knowledge about Admin, Secretarial & Personal Assistant to those who are looking to work in Admin, Secretarial & PA Sector.<br /> ILC is one of the Leading Online Admin, Secretarial & PA Diploma provider in the United Kingdom and Admin, Secretarial & PA Diploma include 9 important modules that teach learner about their need and succession in their professional life.<br /> Admin, Secretarial & PA Diploma is provider learner with key information about application and skills that are demanded in business industries.<br /> Admin, Secretarial & PA Diploma provide lessons, modules and quizzes to get access and knowledge on the end provided with Professional Certificate that helps in Career building in professional life. Admin, Secretarial & PA Diploma make learner able to communicate professionally, manage time skills, PA duties, organizational skills, and Microsoft office latest version use and meeting management skills to succeed in their professional life.<br /> <strong>Modules Outline of Diploma in Admin, Secretarial & PA</strong><br /> Module 1: Executive and Personal Assistant<br /> Module 2: Business Writing Skills<br /> Module 3: Communication Strategies<br /> Module 4: Customer Support<br /> Module 5: Meeting Management<br /> Module 6: Organisational Skills<br /> Module 7: Presentation Skills<br /> Module 8: Time Management<br /> Module 9: Telephone Etiquettes<br /> Module 10: Microsoft Office<br /> <br /> <strong>Course / Training Format</strong><br /> After successful enrolment, a learner will get access to ILC Moodle/VLE, where all the study material / Training Manual will be available. Moodle/VLE can be accessed 24/7 anywhere, anytime.<br /> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.<br /> The Final Test (MCQ's) will be based on modules of Learning Material.<br /> <strong>Assessment</strong><br /> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. 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The courses catalogue of Inspire London College is quite extensive which mainly includes the disciplines of project management, hotel management, business administration, accounting and finance, forensic accounting, E-commerce management, event management, construction management, logistics and supply chain management, fashion designing etc.<br /> <br /> Campus-based Studies and Distance Learning<br /> Inspire London College offers the candidates to learn according to their own choice as college offers campus-based education as well as distance learning education. 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Endorsed Level 4 Diploma from an Ofqual regulated awarding organisation Training Qualifications UK (TQUK)</strong><br /> Admin, Secretarial & PA Diploma is one of the Most Selling Admin, Secretarial & PA Diploma offered by Inspire London College to provide Knowledge about Admin, Secretarial & Personal Assistant to those who are looking to work in Admin, Secretarial & PA Sector.<br /> ILC is one of the Leading Online Admin, Secretarial & PA Diploma provider in the United Kingdom and Admin, Secretarial & PA Diploma include 9 important modules that teach learner about their need and succession in their professional life.<br /> Admin, Secretarial & PA Diploma is provider learner with key information about application and skills that are demanded in business industries.<br /> Admin, Secretarial & PA Diploma provide lessons, modules and quizzes to get access and knowledge on the end provided with Professional Certificate that helps in Career building in professional life. Admin, Secretarial & PA Diploma make learner able to communicate professionally, manage time skills, PA duties, organizational skills, and Microsoft office latest version use and meeting management skills to succeed in their professional life.<br /> <strong>Modules Outline of Diploma in Admin, Secretarial & PA</strong><br /> Module 1: Executive and Personal Assistant<br /> Module 2: Business Writing Skills<br /> Module 3: Communication Strategies<br /> Module 4: Customer Support<br /> Module 5: Meeting Management<br /> Module 6: Organisational Skills<br /> Module 7: Presentation Skills<br /> Module 8: Time Management<br /> Module 9: Telephone Etiquettes<br /> Module 10: Microsoft Office<br /> <br /> <strong>Course / Training Format</strong><br /> After successful enrolment, a learner will get access to ILC Moodle/VLE, where all the study material / Training Manual will be available. Moodle/VLE can be accessed 24/7 anywhere, anytime.<br /> Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.<br /> The Final Test (MCQ's) will be based on modules of Learning Material.<br /> <strong>Assessment</strong><br /> After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.<br /> Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).<br /> All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.<br /> <strong>Duration</strong><br /> The minimum time period to complete our courses is between 1 week - 16 weeks. Our courses are online and self-paced. The duration of completion depends on the learner's pace and ability to give time to study.<br /> Learners will have access to their Course via Moodle/ VLE for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.<br /> <strong>Certificate</strong><br /> Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Endorsed Diploma from TQUK (Hardcopy). <ul> <li>Certificate of Completion (PDF format) = £37</li> <li>Certificate of Completion (Hardcopy) = £47 + postage charges £15</li> <li>Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £65 + postage charges £15</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Administration,secretarial,personal assistant,PA', 'eligibility' => 'There is no formal entry requirement for Admin, Secretarial & PA Diploma. 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Hiring company
Marriott International, Inc.
-
Admin, Secretarial & PA Diploma Level4 Inspire London CollegeAED 84
AED 2,387Duration: Upto 2 Weeks -
Professional Customer Service Skills The Teachers TrainingAED 47Duration: Upto 2 Hours
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