Senior Server Engineer

About Afiniti At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections



Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved



Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world



To learn more about Afiniti and the groundbreaking work we do, visit

About the role The Architect Engineers will be responsible for the management Linux/Virtualization Server infrastructure. The ideal candidate will provide 24x7 support of engineering solutions in both physical and virtual environments. They will design and configure Linux systems, and will handle all upgrades and security patches to application and OS based on agreed-upon maintenance windows. They will implement changes and/or new features to support and secure the Linux infrastructure based on direction and guidance from the Enterprise Infrastructure Operations Engineering team

Key Responsibilities

• Application integration, architecture, engineering, and support of the Afiniti in house and client remote servers and storage systems.
• 24x7 support of Production appliances and related /associated supporting systems
• Design, implement, and support the computing systems, including both physical and virtual systems, and perform configuration, maintenance, support, and engineering tasks
• Support Afiniti application development, including determining required patches, packages, permissions, software configuration, etc.
• Coordinate with Security, Operations/Engineering, and other functional teams to ensure standards are maintained when systems are customized to support Afiniti development efforts
• Production support of new engineering solutions and initiatives.
• Standardization, Optimization and automation of systems
• Perform routine systems admin functions to maintain all Linux /Virtualization servers
• Recommend, design, and implement systems management and automation solutions
• Design, configure, and tune highly-available Linux systems
• Assist in implementing, executing, maintaining, and documenting proper DR and BC as well as high availability procedures
• Participate in deployments, upgrades, and maintenance
• Maintain the patch levels of all OS and application patches on all systems using automated systems
• Performing other duties as assigned by their respective line managers.

• Experience of the candidate should be between 5 to 8 years.
• Experience engineering and supporting Linux (RHEL/CENTOS and Oracle Linux) and Virtualization (Citrix Xen/VMware /RHEV/ KVM) in a large-scale environment
• Experience supporting computing technologies for researchers (experience within a multinational IT Software and services development environment is preferred)

• Strong organizational and analytical skills
• Experience supporting Functional and production development efforts, custom applications, etc.
• Ability to work both independently and as part of a team
• Dependability and reliability
• Methodical and disciplined approach to problem solving
• Ability to be on-call 24x7
• Ability to manage multiple simultaneous projects with minimal supervision
• Demonstrated experience with advanced configurations such as high availability, SAN/NAS Storage, FC Switches, virtualization, performance tuning, etc.
• Experience working within a dynamic R&D environment
• Experience researching, evaluating, and supporting new technologies
• Experience supporting enterprise-class applications and databases
• Experience deploying Linux on x86 rack-mount server and blade platforms
• Experience connecting Linux systems to enterprise storage, and understanding of appropriate use cases for SAN and NAS
• Experience connecting Linux systems to TCP/IP networks, configuring, troubleshooting, tuning, etc.
• Excellent Expertise mandatory with server virtualization technologies
• Strong scripting skills with experience in Perl, Python, PHP, Bash, or other scripting languages
• Implemented automatic configuration system (Ansible, Puppet, Chef, CFEngine, etc.)
• Strong Linux security skills/experience
• Experience setting up and deploying systems with Red Hat Satellite