Assistant Director of Sales
Job details
Additional Information (Malaysian Only) Job Number 24073846 Job Category Sales & Marketing Location Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members. Managing Sales Activities • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Ensures that a customer recognition program is in effect throughout Sales. • Executes and supports the company’s Customer Service Standards and property’s Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. #J-18808-Ljbffr
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null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Additional Information </b> (Malaysian Only)<br><b> Job Number </b> 24073846<br><b> Job Category </b> Sales & Marketing <br><b> Location </b> Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p> <p><b> JOB SUMMARY </b> </p> <p> Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. </p> <p> OR </p> <p>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Developing & Executing Sales Strategies </b> </p> <p>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. </p> <p>• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. </p> <p>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. </p> <p>• Assists with the development and implementation of promotions, both internal and external. </p> <p><b> Maximizing Revenue </b> </p> <p>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). </p> <p>• Recommends booking goals for sales team members. </p> <p><b> Managing Sales Activities </b> </p> <p>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. </p> <p>• Participates in sales calls with members of sales team to acquire new business and/or close on business. </p> <p>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). </p> <p><b> Analyzing & Reporting on Sales and Financial Data </b> </p> <p>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. </p> <p>• Assists Revenue Management with completing accurate six period projections. </p> <p>• Reviews sales and catering guest satisfaction results to identify areas of improvement. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. </p> <p>• Interacts with guests to obtain feedback on product quality and service levels. </p> <p>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. </p> <p>• Empowers employees to provide excellent customer service. </p> <p>• Observes service behaviors of employees and provides feedback to individuals and/or managers. </p> <p>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. </p> <p>• Ensures that a customer recognition program is in effect throughout Sales. </p> <p>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards. </p> <p>• Participates in and practices daily service basics of the brand. </p> <p>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. </p> <p>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. </p> <p>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. </p> <p><b> Building Successful Relationships </b> </p> <p>• Develops and manages relationships with key stakeholders, both internal and external. </p> <p>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. </p> <p>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. </p> <p>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. </p> <p><i> Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Element, we believe that travelers deserve more than a place to stay. 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Ever increasing competition, strained margins and compliances have put pressure on leaders to gain knowledge of crucial organizational functions like finance, marketing, operations, quality as well as be conversant with related leadership skills like organizational vision and politics. Knowledge of organizational functions enables leaders to be more effective and take reasoned decisions for achievement of organizational objectives.<br /> <br /> <strong>Why should one take this certification?</strong><br /> The course on Organizational Leadership Professional, provides insight to individual to improve and develop skills and expertise in various organizational functions for becoming an effective leader. The certification also validates and recognizes organizational-wide knowledge and skills of the candidate, under the assessment and certificate program.<br /> <br /> <strong>Who will benefit from taking this certification?</strong><br /> The program is apt for team leaders, middle-level managers and senior managers to progress and cultivate their organizational management skills for effective leadership. Students can also benefits from the certification by taking the certificate course and improving the necessary skills to become more employable.<br /> <br /> <strong>Benefits of Certification</strong> <ul> <li><strong>Government Certification</strong></li> <li>Certification valid for life</li> <li>Lifelong e-learning access</li> <li>Learning Hours: 15+ hrs</li> </ul> <br /> <strong>How It Works</strong> <ol> <li>Select Certification & Register</li> <li>Receive Online e-Learning Access (LMS)</li> <li>Take exam online anywhere, anytime</li> <li>Get certified & Increase Employability</li> </ol> <strong>Test Details</strong> <ul> <li>Duration: 60 minutes</li> <li>No. of questions: 50</li> <li>Maximum marks: 50, Passing marks: 25 (50%).</li> <li>There is NO negative marking in this module.</li> <li>Online exam.</li> </ul> <br /> <strong>TABLE OF CONTENT</strong><br /> <br /> <strong>Organizational Leadership</strong> <ul> <li>What is Organizational Leadership</li> <li>Key Components</li> 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It will open new career opportunities and also provide deep insights for aspiring business owners. Our Business Development Training (B2B) course is the perfect place to build your expertise in this area.<br /> <br /> The course is designed to provide you with an overall understanding of <strong>B2B business development</strong>. Through the informative lessons, you will learn the core concepts of process and framework. Then, you will get the chance to develop B2B sales and marketing skills. Here, you will also develop the skills for forming sales teams, generating leads, creating business development plans and much more.<br /> <br /> After the completion of the course, you will receive a certificate of achievement. This certificate will help you pursue a promising career in the business world. 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Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. </p> <p><b> CANDIDATE PROFILE </b> </p> <p><b> Education and Experience </b> </p> <p>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. </p> <p> OR </p> <p>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. </p> <p><b> CORE WORK ACTIVITIES </b> </p> <p><b> Developing & Executing Sales Strategies </b> </p> <p>• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. </p> <p>• Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. </p> <p>• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. </p> <p>• Assists with the development and implementation of promotions, both internal and external. </p> <p><b> Maximizing Revenue </b> </p> <p>• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). </p> <p>• Recommends booking goals for sales team members. </p> <p><b> Managing Sales Activities </b> </p> <p>• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. </p> <p>• Participates in sales calls with members of sales team to acquire new business and/or close on business. </p> <p>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). </p> <p><b> Analyzing & Reporting on Sales and Financial Data </b> </p> <p>• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals. </p> <p>• Assists Revenue Management with completing accurate six period projections. </p> <p>• Reviews sales and catering guest satisfaction results to identify areas of improvement. </p> <p><b> Ensuring Exceptional Customer Service </b> </p> <p>• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. </p> <p>• Interacts with guests to obtain feedback on product quality and service levels. </p> <p>• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. </p> <p>• Empowers employees to provide excellent customer service. </p> <p>• Observes service behaviors of employees and provides feedback to individuals and/or managers. </p> <p>• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. </p> <p>• Ensures that a customer recognition program is in effect throughout Sales. </p> <p>• Executes and supports the company’s Customer Service Standards and property’s Brand Standards. </p> <p>• Participates in and practices daily service basics of the brand. </p> <p>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. </p> <p>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. </p> <p>• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. </p> <p><b> Building Successful Relationships </b> </p> <p>• Develops and manages relationships with key stakeholders, both internal and external. </p> <p>• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. </p> <p>• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. </p> <p>• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. </p> <p><i> Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. 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Hiring company
Marriott International, Inc.
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AED 180Duration: 1 To 2 Months
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B2B Business Development John AcademyAED 90Duration: Upto 3 Hours
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