Customer Service Representative A
Full time
at Cigna Health and Life Insurance Company
in
Online
Posted on May 8, 2024
Job details
Customer Service Representative A page is loaded
Customer Service Representative A
Apply remote type On-site locations Kuala Lumpur, Malaysia time type Full time posted on Posted 30+ Days Ago job requisition id 23017751 Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. Incumbent is in the Customer Service Associate Representative A role.- Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
- Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Position requires excellent interpersonal skills, ability to understand and interpret policy provisions.
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- May seek assistance with complex customer services issues.
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locations Kuala Lumpur, Malaysia time type Full time posted on Posted 2 Days Ago Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. #J-18808-LjbffrApply safely
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