Senior Premier Service Manager - Band 6/7
Job details
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Business Descriptor: Divisional Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. Principal Responsibilities While PSM is a generic customer services role in Branch Network (for Premier customer), Senior Premier Services Role will be a niche role for Topmost PPRM / Elite base. Key responsibilities are as below:
- Assist the Elite RM, PPRM to achieve the AOP sales targets.
- Manage the Service Proposition for the Premier customers
- Manage all processing in relation to the Wealth Management System.
- Ensure audit & compliance while processing customer requests
- Manage all back-office functioning in relation to Premier Clients.
- Assist in creating and maintaining the Premier centre environment where the team maximizes performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group
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