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Home Online Technical Support & Service Engineer

Technical Support & Service Engineer

Full time at Gea group in Online
Posted on May 8, 2024

Job details

Adjust your language and country setting GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Your responsibilities and tasks:

  • Execute service jobs, including equipment maintenance and overhaul, at customer sites and workshop, according to GEA standards and guidelines.
  • Attend to service calls and provide technical support & consultation and customers, primarily in Malaysia.
  • Conduct inspection, health check, and troubleshooting on site for issues related to process, mechanical and/or electrical.
  • Prepare and compile service reports with recommendation to customers.
  • Supervise plant installation and support project commissioning.
  • Support project engineering works as assigned by project manager.
  • Provide technical support to service sales team, including but not limited to, process calculation, engineering sizing, and assistance in preparing costing and proposal.
  • Develop teamwork and build rapport with both local and remote service teams.
  • Represent GEA as trusted advisor and ensure high satisfaction level among GEA customers.
  • On-the-job training and opportunities to gain product / process knowledge will be offered.
  • This role sits in GEA Malaysia office, and reports to Director Service in Singapore

Your profile and qualifications:

  • Candidate with degree in engineering and minimum 3 years of service / project / machinery experience.
  • Candidate with prior technical knowledge and project experience in process engineering system such as industrial spray drying, powder handling and packing, as well as liquid processing systems in food and dairy industry is preferred.
  • Experience with site work, machinery maintenance and customer interaction are essential.
  • Heavy lifting work is expected on site.
  • Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Outlook, Word, PowerPoint) and AutoCAD.
  • Good oral, written and presentation skills in the English language are essential. Proficient in Mandarin and Malay languages is considered a plus.
  • Well-organized and responsible with an aptitude in problem-solving.
  • Independent, highly motivated, service driven and open-minded.
  • Able to communicate/deal professionally with both internal and external stakeholders.
  • A team player with strong interpersonal skill and strong sense of ownership.
  • Travels of short durations in Malaysia & Singapore is required
GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified. GEA careers

Join a top employer

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability. GEA careers

A world of opportunities

We’re a global industrial engineering company and one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors, and many others. GEA offers exciting and diverse training and career opportunities around the world. GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries. Stay in touch with GEA innovations and stories by signing up for news from GEA. We are here to help! With just a few details we will be able to respond to your inquiry. GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Used across diverse industries, they enhance the sustainability and efficiency of production processes globally. GEA is listed in the German MDAX and the STOXX Europe 600 Index and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices. #J-18808-Ljbffr

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