Customer Contact, Analyst

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Customer Contact, Analyst

Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Orientate New customers to AIA family to improve customer loyalty. Roles and Responsibilities:

• Introduce new customers to AIA and familiarize them with the product purchased and facilities that are available to them.
• Build customers’ confidence and loyalty to AIA’s products to increase repeat purchase.
• Reinforce main differentiators and key benefits of products.
• To exceed minimum service level and performance targets set by management.
• Provide accurate information and efficient service to customers.
• To conduct surveys to collect customers feedback/suggestion for improvement.
• Liaise with relevant departments to address gaps from the feedback received, where applicable.
• Report results of welcome calls feedback and gap resolution to all business lines regularly.
• Attend to customers’ inquiries or complaints promptly.

Minimum Job Requirements:

• Degree in related field with 2 - demonstrated ability in related field.
• Proficient speaking skills in Mandarin.
• Ability to speak in Cantonese is an added advantage.
• Proven experience in customer service.
• Passion for excellence with respect to treating and caring for customers.
• Highly developed sense of integrity and dedication to customer happiness.
• Ability to communicate clearly and expertly, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to handle and manage customer complaints.
• Has a pleasant, patient and friendly demeanor.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Do you believe in better?

At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.  We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone. If you believe in better, we’d love to hear from you. #J-18808-Ljbffr