Senior Manager / COO

About the job Senior Manager / COO Senior Manager / COO (Islamabad) Client company introduction: The company's mission is to create the best products for curly, wavy and textured hair, while providing transparent and scientific information about our ingredients and processes. Our products are for all curl types and textures: wavy, curly, coily, fine, dense, thin, thick and everything in-between. Cultural bias forces many people to conform to non-inclusive hair standards. Were committed to eliminating all such biases, creating a supportive community and kindling social change to ensure inclusive and transformative hair experiences for everyone Responsibilities : Strategic Operational Leadership:

• Develop and execute a comprehensive operational strategy aligned with the company's overall goals, driving efficiency and scalability across all functions.
• Provide leadership and guidance to the executive team, fostering a cohesive and results-driven organizational culture.
• Introducing / Improving architectures of the platforms
• Overlook departments and set up new departments as needed

• Provide regular and comprehensive reports to senior management, detailing key performance indicators, strategic initiatives, and areas for improvement.
• Collaborate with the executive team to align operational activities with overall business objectives.
• Arrange regular meetings with senior management for updates

• Collaborate with the finance team to develop and manage budgets, ensuring financial health and sustainability.
• Implement financial strategies to optimize profitability and cost-effectiveness.
• Overlook monthly, quarterly, and yearly reporting and present it to senior level managers along with the finance team
• Approve budgets and ensure efficient spending
• Hire financial agencies for services as needed

• Work closely with the marketing team to develop and implement brand strategies, ensuring a compelling online presence and driving customer acquisition and retention.
• Oversee the execution of marketing campaigns, promotions, and partnerships.
• Manage end-to-end sale planning including ads, content, influencer, website, logistics, stock availability etc
• Keep up with marketing trends and changing algorithms.

• Lead the product development strategy, collaborating with cross-functional teams to bring innovative beauty products to market.
• Ensure the alignment of product offerings with market trends, customer preferences, and brand identity
• Work with suppliers on products and ingredients
• Conduct beta tests before releasing product into market
• Get relevant certifications for products
• Work with team on product design and packaging

• Optimize supply chain and logistics operations for efficient inventory management and timely product delivery.
• Develop and maintain relationships with supplier and logistics partners to enhance overall supply chain effectiveness.
• Frequently visit warehouse to ensure operations are handled smoothly
• Ensuring stock and inventory is sufficient to meet demand

• Lead the hiring and development of a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.
• Oversee HR functions, ensuring the well-being andprofessional growth of employees.

• Implement strategies to enhance customer satisfaction and loyalty through exceptional customer service.
• Analyze customer feedback and drive improvements in service delivery.

• Work with suppliers to develop new products according to market trends and customer demand
• Get new products tested by beta testers and gather feedback
• Work on product packaging and ingredients
• Work on social media and digital launch strategy including ads, content creation, influencer collaborations, photo and video shoots, launch events
• Work with team to ensure website is aligned with launch
• Ensure stock availability

• Overlook our retail and salon partners and ensure smooth operations
• Work with distributors to stock products across different retail stores and salons

• Keep all documents, drives and records up to date
• Ensure office is running smoothly
• Oversee administrative functions, including office facilities, supplies, and day-to-day operations to ensure a smooth working environment.
• Streamline administrative processes and implement efficiency improvements.

• Bachelors degree from a renown university
• Excellent and impeccable English & grammar
• Proven track record in executive leadership roles overseeing diverse operational functions within the e-commerce or beauty industry.
• Strategic mindset with the ability to drive operational improvements and scalable solutions.
• Strong financial acumen and experience managing budgets.
• Experience in rotationally working for different departments including operations, marketing, legal, finance, product
• Exceptional creativity and innovation
• Excellent time management and organizational skills
• Experience in international market expansion, product development, and legal compliance is a significant plus.
• Accuracy and attention to detail
• An understanding of the latest trends and their role within a commercial environment
• Strong contacts in the beauty, e-commerce and retail industries
• Willing to travel for work
• Willing to be available on slack after working hours and on weekends.
• Willing to stay overtime on days when shoots are being conducted at the office.

• Experience: 6-10 years
• Work Timings: 9am-6pm, 24/7 availability on Slack
• Work Days: Monday- Friday
• Work Mode: Onsite
• Benefits:
  • Paid sick and casual leaves
  • Paid annual leaves
  • Eid bonus