Banking Services Manager
Full time
at Mobilink Microfinance Bank Ltd
in
Pakistan
Posted on May 8, 2024
Job details
Job Description
- Responsibilities: Customer Quick Account Opening (Current/Saving/Assan Current/Assan Savings/Loan) with obtaining all accurate and complete documents (as devised in MMBL Operations Manual & SBP Prudential Regulations). At the EOD, AOF and documents are to be sent to CPU with checklist. Record in shape of a report to be maintained.
- Provide friendly and responsive customer service by using excellent customer service skills
- Opening of L0/L1 (Branchless Banking) and reporting.
- To process transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation.
- Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU
- Process Dormancy removal and deceased marking at Branch (documents to CPU).
- TDR applications acceptance and forwarding to CPU for processing.
- Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers.
- Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action
- Handling customer complaints or refer them to appropriate areas for handling inquiries.
- Spot opportunities for cross selling products and services by being aware of customer needs
- Custodian of security stationery & Reporting to HO (whenever required).
- Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail).
- Ensure Department readiness for Internal/External Audits.
- Backup of Teller.
- Ensure to perform any other assignment/duty to be assigned by the Line Manager.
- Requirement: Hold a Bachelor’s degree from a reputable Institution. MBA will be preferable.
- Have a minimum 2 to 3 years relevant work experience.
- Essential Skills: Proficiency in MS Office
- Sound communication and interpersonal skills
- Ability to work under pressure
- Desired Skills: Good presentation skills.
- Academic Qualification: Hold a Bachelor’s degree
- Area of Specialization: marketing, finance, economics or commerce
- Computer Proficiency: N/A
- Other Details/Skills: N/A
- Mandi Bahauddin Branch
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