Customer Solution Expert

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior . We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet. We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story. Job Description Customer Solution Expert (CSE) provides business solutions and guidance in response to customer requirements. CSE works closely with product, sales, development and customer success team in understanding customer requirements, designing/presenting business solutions and planning implementation with product/development team collaboration. Job Description Conducting client discovery calls with sales representatives  Strategizing with the sales and product management team to create customized solutions  Supporting sales team on their day-to-day questions asked by existing or prospecting customers  Taking complex customers' requirements and propose solutions/options on design. Present solutions to product and sales team  Developing relationships and maintaining customer relations during pre-sales phase and project delivery for existing customers  Work with product team to assist in prioritizing existing customers features/requirementsdevelopment  Work with customer success team to assist on existing customers critical deliverables Work with sales team to understand the needs of prospects during pre-sales cycles and assist in designing and presenting solutions Assist customer success team to ensure day-to-day issues are addressed  Record, maintain and monitor project activities for existing customers. Also monitor activities required forprospecting customer solution  Participate, present and assist customers in webinars, trainings and GfK Etilize product demonstration/capabilities  Maintain records in Salesforce, Agile and other JIRA platforms Required Skills Excellent communication skills both written and verbal in English  Big picture solution mind-set and creative in delivering message across related to products/services or solution  Ability to communicate independently with North American sales team/customers and present ideas in simple yet user friendly form  Fair knowledge of databases, queries and API models.  Databases SQL Query Language  API models that involve data exchange through REST and SOAP protocols  Product information file formats such as CSV, XML and JSON  Excellent knowledge in MS Office especially in MS Excel, Power Point and Word. Able to draw charts, pivots and use macros/formulas in MS Excel  Good skills to draw schematics/diagrams to present complex processes and solution  Familiarity of organizational processes, SKU lifecycle, production workflow  Understanding of content delivery models  Understanding of e-Commerce business model  We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.  We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities. We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours. We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions. Can there be a better place to take center stage in the digital revolution? We are excited to get to know you! #J-18808-Ljbffr