Manager Employee Experience - Mashreq Digital Bank Pakistan

Manager Employee Experience - Mashreq Digital Bank Pakistan

As a manager within PICG Mashreq Pakistan, your role revolves around fostering positive employee experiences at MB Pakistan. You'll collaborate closely with the Head of PICG to manage relationships with our team members, offering guidance to line managers on people matters and driving initiatives/workstreams like performance management, benefits administration, learning and development, and employee engagement. Additionally, you'll coordinate with internal PICG functions to support business needs and contribute to bank-wide projects, ensuring alignment with our objectives and maintaining high performance standards across MB Pakistan. Key Result Areas Employee Engagement: Building Positive Relationships: Cultivate meaningful connections with employees and provide excellent service to the internal clientele. Staffing Support: Collaborate with the Head of PICG MB Pakistan to manage staffing needs, including assisting in recruitment efforts and facilitating smooth onboarding for senior hires. Employee Wellbeing: Contribute to group-wide Employee Engagement and Wellbeing activities as needed, ensuring our team members feel valued and supported. Compliance and Policy Adherence: Ensure compliance with legal requirements and company policies, providing guidance on labor laws, disciplinary processes, and HR policy interpretation. Communication and Collaboration: Facilitate communication with middle management, updating them on PICG transformation initiatives and projects, and collaborate with PICG teams to develop solutions and policies. Legal Liaison: Maintain knowledge of legal requirements related to employee management, working closely with the legal department when necessary to mitigate risks and ensure regulatory compliance. Policy Development: Develop contract terms for new hires, promotions, and transfers, and provide input on HR policies to support our organizational objectives. Assist in the smooth onboarding and orientation of senior hires, conduct exit interviews and share feedback internally with addition to performing checker role for all records input in the HRMS.

• Provides guidance and input on business unit restructures, workforce planning and succession planning.

MIS and Policy management: Review all people related MIS / data requests. Perform checker role for all data related activities. Maintain a comprehensive employee database and manage ongoing reports/analysis including reports related to training, performance, MBO’s, Salary etc.. Work with the PICG functions on policy/benefits review and updates, maintain a record of all policies and benefits for MB Pakistan. Assist employees and people managers on matters relating to policy Implementation and clarification. Ensure adherence to policy and be guided by the people manuals across locations. Support line managers in the job evaluation process (documentation and coordination). Rewards and Recognition: Review the recognition budgets and assess nominations against the selection criteria. Manage the iValue program in close coordination with the Head PICG MB Pakistan Ensure all budgets are accurately maintained and issuance requests are processed in a timely manner in compliance with policy and process. Share timely updates with the respective Group Heads and Division Heads on utilization. Payroll Management, Benefits Administration & Reimbursements: Review monthly payroll of Mashreq Bank employees. Perform checker role for all payroll activities. Review addition and deletions in employee records. Review employee expense reimbursements. Maintain complete Audit trail of all payouts to employees. Work with finance on payroll reconciliation and financial approvals. Review employee insurance data. Liaison with external vendors such as payroll, insurance, and loan service providers. Performance Management: Assist the Head PICG MB Pakistan in effectively managing the PM process. This includes the mid-year performance check and the annual appraisal process -rating, bonus and increment distribution. Ensure timely completion of year end reviews, goal setting and completion of mandatory training programs. Operating Environment, Framework and Boundaries, Working Relationships Problem Solving Operates within the defined policies and procedures. Required to respond on all PICG queries from employees across MB Pakistan Provide solutions to employees and line managers with regards to all policy matters, identify solutions within the approved policy & process guidelines. Decision Making Authority & Responsibility Works under limited supervision from Head PICG MB Pakistan but in a defined environment. Independently manage specific divisions on general people matters end to end. Handling confidential sensitive issues and counseling staff. Knowledge, Skills and Experience A minimum bachelor’s degree qualification in any field is required. 5-7 years’ experience in Human Resources at both operational and strategic level. Strong interpersonal skills, influencing, high level of analytical ability. Knowledge of banking business/financial services industry is a distinct advantage. Highly customer focused, as it demands in the service industry. Leadership skills, experience in working with matrixed organization. Sound knowledge of all areas of HR with experience of international practices is preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Banking

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Karachi Division, Sindh, Pakistan 4 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr