Customer Service Team leader - (Semi Voice)
Full time
at Intouch CX
in
Egypt
Posted on May 8, 2024
Job details
Job Description
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Job Requirements
- Proven work experience as a team leader or supervisor for 1~2 years
- In-depth knowledge of performance metrics
- Good PC skills, especially MS Excel
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus Fluent in English is a MUST Able to adapt to rotational shifts
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